Dynamic Software Test Engineer seeking opportunities to bring a robust understanding of bug lifecycle, STLC, and SDLC into play. With 3 years of hands-on experience in feature, functional, and regression testing, I have a proven track record of identifying and resolving defects to enhance product quality. With a keen interest in automation, I am dedicated to advancing my coding skills to streamline testing processes. Motivated by innovation and continuous improvement, I am ready to tackle the challenges of new environments and contribute to the development of cutting-edge solutions.
Hi, I’m
Juan Cruz
Frederick,United States
Summary
Overview
17
years of professional experience
Work History
Club Automation | DaxkoFrederick, Maryland
Software Test Engineer
02.2023 - Current
Job overview
- Collaborate with project team members to devise and implement effective strategies and test plans
- Conduct comprehensive manual testing across web-based applications, mobile devices, and desktop computers, enhancing product reliability and user satisfaction
- Ensure data cleanliness and integrity by utilizing MySQL Workbench to verify and correct database entries, enhancing the overall quality and reliability of project data.
- Test API endpoints and GraphQL using Postman and Altair, identifying critical issues and contributing to system optimization.
- Lead stand-up, grooming, and retrospective meetings for the test team, fostering a collaborative environment and streamlining the testing process
- Mentor junior testers on best practices in software testing processes, elevating team competence and efficiency.
- Serve as the Product Release Automation Engineer, ensuring a smooth release of automation code work
- Maintain automation coverage metrics and providing actionable insights that lead to efficient sprints
- Maintain Jenkins configuration for custom jobs, regression jobs, and scheduled automation jobs
- Expand automation coverage utilizing a Ruby Framework and newly learned Playwright
Club Automation | Daxko, United States
Associate Software Test Engineer
09.2021 - 02.2023
Job overview
- Participated in daily standup meetings to discuss progress, blockers, risks and other related topics.
- Analyzed user stories and acceptance criteria to create comprehensive test cases.
- Developed test plans, scenarios, scripts and procedures for functional, regression and system testing.
- Collaborated with developers to identify root causes of bugs and implemented solutions accordingly.
- Performed full site manual regression testing when php upgrades were rolled out
Motionsoft | DaxkoWashington D.C. Metro Area
Call Center Supervisor | Account Manager
07.2018 - 09.2021
Job overview
- Supervised a team of 4 call center leads and 23 call center representatives
- Created monthly KPI reports and custom case/call center tracking reports internally via Salesforce
- Team trainer for all staff when new product features were released
- Created and maintained workstations/system configurations for users and clients within the Motionsoft software
- Resolves internal and external escalation inquiries between members and clients
- Created monthly reports for clients related to revenue, retention, chargebacks, and member statistics.
- Monitored calls for quality assurance purposes.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Fitness FirstBethesda, Maryland
Sales Manager
06.2014 - 07.2017
Job overview
- Oversaw day-to-day activities of 10 front desk staff, 8 floor cleaning staff, and 2 sales representatives
- Answered membership, billing, and cancellation calls
- Set appointments with prospects and closed an average of 45 members per month.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
University of Maryland Global Campustrue
Bachelor of Science - Major: Computer Science | Minor: Data Science
06-2025
University Overview
Skills
- Agile Methodologies
- Microsoft Excel
- Jenkins
- Postman
- Ruby
- Playwright
- Browser stack
- MySqlWorkbench
Publications
Publications
https://www.motionsoft.net/gym-member-experience/anticipate-create-complete-how-to-build-an-amazing-health-club-member-experience
Languages
English
Full Professional
Spanish
Professional
Accomplishments
Accomplishments
Motionsoft Full Service Spotlight Award 2020
References
References
References available upon request.Timeline
Software Test Engineer
Club Automation | Daxko
02.2023 - Current
Associate Software Test Engineer
Club Automation | Daxko
09.2021 - 02.2023
Call Center Supervisor | Account Manager
Motionsoft | Daxko
07.2018 - 09.2021
Sales Manager
Fitness First
06.2014 - 07.2017
University of Maryland Global Campus
Bachelor of Science - Major: Computer Science | Minor: Data Science