Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Juan Cruz Jr.

Juan Cruz Jr.

Nashua

Summary

High Energy Store Manager with proven success at Portland Glass, excelling in team leadership and employee training. Skilled in inventory management, set and enforced consistent standards to maintain staff satisfaction and meet performance targets. I foster collaborative work enviornment to enhance performance and drive sales. Always committed to delivering exceptional customer service while maximizing operational efficiency and minimizing shrinkage.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Portland Glass
07.2023 - Current
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Associate

T-Mobile
11.2022 - 07.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead Auto Glass Technician

Portland Glass
07.2020 - 02.2022
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Accepted and processed payments for services.
  • Kept work areas organized, clean and free of hazards.
  • Met or exceeded company-defined quality and production goals.

Retail Store Lead

PetSmart
04.2019 - 06.2020
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Auto Glass Technician

Safelite Auto Glass
08.2015 - 03.2019
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Accepted and processed payments for services.
  • Kept work areas organized, clean and free of hazards.
  • Met or exceeded company-defined quality and production goals.

Customer Service Cashier

Walmart
09.2011 - 03.2014
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Central High School
Manchester, NH
06-2011

Skills

  • Hourly shift management
  • Promotional planning
  • Store operations oversight
  • Store opening and closing procedures
  • Vendor management
  • POS systems
  • Bank deposit procedures
  • Team building and leadership
  • Employee training
  • Inventory management
  • Personnel development
  • Problem-solving

Certification

  • Certified Auto Glass technician, Portland Glass - 2023-Current
  • Certified Dow/AGSC, Dow Product - Current

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Portland Glass
07.2023 - Current

Sales Associate

T-Mobile
11.2022 - 07.2023

Lead Auto Glass Technician

Portland Glass
07.2020 - 02.2022

Retail Store Lead

PetSmart
04.2019 - 06.2020

Auto Glass Technician

Safelite Auto Glass
08.2015 - 03.2019

Customer Service Cashier

Walmart
09.2011 - 03.2014

High School Diploma -

Central High School

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Juan Cruz Jr.