Juan C Viveros Morales

Versatile and results-oriented professional with extensive experience in production management and customer service at PowderPure. Demonstrated ability to enhance operational efficiency by over 30% through continuous improvement and team collaboration. Skilled in bilingual communication and adept at leading teams to exceed customer expectations. Proven track record in prioritizing work and implementing innovative solutions.

• Columbia George Community College, 01/01/15 - Present
• The Dalles Wahtonka High School, Diploma, 01/01/13

Available Upon Request

Interview applicants to obtain personal data to complete applications., Contact customers by telephone, email, or in person concerning acceptance or rejection of applications., Review agreement to ensure that they are complete and accurate according to policy., Recommend products to customers, based on customers' needs and interests., Consult with clients after sales & contract signings to resolve any problems and to provide ongoing support., Prepare proposals, quotes, contracts, or presentations for potential customers., Confer with customers by telephone, email, mail or in person to provide information about products or services., Provide extra assistance to clients with special needs, such as Non-English-Speaking clients., Kept records of customers interactions or transactions & recording details of inquiries, complaints, and comments, as well as actions taken., Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills., Complete contract forms or issue service discontinuance orders, using computer systems., Direct and supervise 8 employees engaged in customer service, production, sales, and inventory control., Monitor sales activities to ensure that customers receive satisfactory service and quality goods., Inventory stock and reorder when inventory drops to a specified level., Instruct a team of 8 members in proper operational procedures and explained company policies., Planned work schedules, assignments, and production sequences to meet production goals.