Juan Damian Cortes
Olivehurst,CA
Summary
Proven leader and effective communicator, demonstrated through a history of developing comprehensive training programs at FAA and enhancing team performance. Skilled in situational awareness and customer service, consistently maintaining productivity standards and fostering a culture of excellence. Expertise in new hire training and maintaining composure under high pressure, ensuring operational success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Air Traffic Controller
FAA
04.2024 - 05.2024
- Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
Service Representative
Lincare
06.2022 - 03.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Online Personal Shopper
Walmart
03.2021 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Cook
Hard Rock Casino
10.2019 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed effective training plans based on department needs and objectives.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Busser/Food Runner
Thunder Valley Casino
06.2016 - 10.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Kept detailed knowledge of and followed all food safety guidelines.
Team Trainer
Taco Bell
09.2015 - 06.2016
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Reduced wait times for customers with prompt order preparation and delivery.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
Education
No Degree - Automotive Mechanics
Yuba College
Marysville, CASkills
- Situational Awareness
- Composure under high pressure
- Assertiveness
- New Hire Training
- Customer Service
- Clean Driving Record
Languages
Spanish
Native or Bilingual
Timeline
Air Traffic Controller
FAA
04.2024 - 05.2024
Service Representative
Lincare
06.2022 - 03.2024
Online Personal Shopper
Walmart
03.2021 - 06.2022
Cook
Hard Rock Casino
10.2019 - 03.2021
Busser/Food Runner
Thunder Valley Casino
06.2016 - 10.2019
Team Trainer
Taco Bell
09.2015 - 06.2016
No Degree - Automotive Mechanics
Yuba College