Juan DeBushea
Bronx,NY
Summary
Service-oriented professional with 24 years of experience in customer service. Focused and diligent in servicing the public with an action-orientated ability to communicate effectively with technology and diverse audience. Self-motivated and dependable while achieving high performance with minimal supervision.
Overview
23
23
years of professional experience
Work History
Operations Coordinator
CrowdRx
New York, New York
06.2023 - Current
- Managed scheduling and communication with healthcare professionals and volunteers.
- Coordinated logistics for medical event operations across multiple locations.
- Organized inventory of medical supplies and equipment for readiness.
- Assisted in planning and executing emergency medical services for large events such as New York City Marathon.
- Developed and maintained operational documentation for process consistency.
- Collaborated with team members to ensure compliance with safety protocols.
- Supported data collection efforts to enhance service delivery efficiency.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Assisted with the organization and execution of operational processes.
- Implemented safety protocols to maintain a safe working environment.
EMS Supervisor
CrowdRx
New York, NY
10.2022 - 06.2023
- Used radio, telephone and computer system to update first responders with new information.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained accountability for ambulance equipment readiness and documented daily inspections.
- Transferred patients to appropriately chosen medical facility and provided personnel with all necessary data and documentation.
- Communicated with crew to devise strategy and prepare supplies and equipment while en route to scene.
- Liaised with dispatch and crew to convey incident priority level and prepare for arrival on scene.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Promoted team morale and development, handling recruiting and training for vacancies to secure adequate personnel.
Licensed Real Estate Salesperson
Exit Realty DKC
Bronx, NY
04.2016 - Current
- Researched the current market in New York to stay informed and give superior sales presentations.
- Developed an excellent rapport with custom builders to expand opportunities for growth.
- Educated clients on the current real estate market and answered any questions they had.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Assisted clients in leasing of homes, retail and entertainment space.
- Showed residential properties and explained the features, value and benefits of available homes.
Emergency Medical Technician/COVID-19 Tester
Valhalla Medics
Queens, NY
06.2021 - 03.2023
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Assessed emergency situations and prioritized medical care for patients.
Sales, Service and Distribution Associate
United States Postal Services
TarryTown, NY
02.2019 - 09.2022
- Received, sorted and organized incoming mail, including letters and packages.
- Operated mail processing equipment and manually sorted mail.
- Helped customers find specific products, answering questions and offering advice.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
- Received, weighed and priced mail.
NYC EMS 911 St. Barnabas Hospital EMS Supervisor
Transcare Corporation
Bronx, NY
10.2003 - 02.2016
- Supervised 27 units that was active in the NYC EMS 911 CAD system.
- Direct St. Barnabas Hospital EMS Supervisor.
- Supervise transport division employees.
- Respond to the scene of motor vehicle accidents and collect pertinent information.
- Manage schedules via When to Work and the AS400.
- Maintain vehicles.
- Hold monthly meetings with hospital administration.
- Hold quarterly crew meetings with St. Barnabas Hospital staff.
- Respond to NOI's, CCU's, and FDNY Outliers.
- Issue company progressive discipline.
- Go over and enter employees annual raises.
Education
Associate of Applied Science - Nursing
Cochran School of Nursing
Yonkers, New York06-2026
Associate of Arts - Social Sciences
Westchester Community College
Valhalla, NY12-2021
GED -
The State Education Department
Albany, NY02-2021
Skills
- AHA CPR Instructor
- PHTLS Certified
- NYS EMT-B Certification
- NYC Lifeguard Certification
- Licensed Real Estate Salesperson
Accomplishments
- Organize and host Transcare 911 Division Annual EMS Competition.
- Issue employees acknowledge awards for ROSC and commendations during EMS Week.
Timeline
Operations Coordinator
CrowdRx
06.2023 - Current
EMS Supervisor
CrowdRx
10.2022 - 06.2023
Emergency Medical Technician/COVID-19 Tester
Valhalla Medics
06.2021 - 03.2023
Sales, Service and Distribution Associate
United States Postal Services
02.2019 - 09.2022
Licensed Real Estate Salesperson
Exit Realty DKC
04.2016 - Current
NYC EMS 911 St. Barnabas Hospital EMS Supervisor
Transcare Corporation
10.2003 - 02.2016
Associate of Arts - Social Sciences
Westchester Community College
GED -
The State Education Department
Associate of Applied Science - Nursing
Cochran School of Nursing