Juan Delgadillo
Santa Maria,CA
Summary
Proven leader and effective communicator, I excelled at Jersey Mike's Subs by enhancing team productivity and customer satisfaction. Leveraging skills in safe food handling and customer service, I contributed to a significant improvement in health inspection scores. My ability to multitask and engage positively with customers underlines my commitment to workplace efficiency and excellence.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crewmember
Jersey Mike's Subs
10.2023 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased customer satisfaction with prompt and accurate order taking.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Boosted repeat customer rates by providing friendly and engaging service.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
Weed Abatement
All Season Weed Control Inc.
08.2020 - Current
- Collaborated with team members for efficient completion of large-scale weed control projects.
- Achieved weed-free landscapes by meticulously applying appropriate herbicides to affected areas.
- Enhanced overall plant health by identifying and targeting specific invasive species for removal.
- Contributed to sustainable practices by incorporating eco-friendly methods into weed management techniques when possible.
- Improved client satisfaction through consistent communication regarding project progress and outcomes.
- Protected native flora by effectively eradicating invasive plants from natural habitats.
- Kept detailed records of treatments applied including dates, locations, chemicals used-allowing accurate tracking performance and results.
- Continuously updated knowledge of industry trends, ensuring the utilization of best practices in weed control methodologies.
- Streamlined operations by organizing inventory and maintaining a clean work environment at all times.
- Reduced chemical waste and environmental impact with precise measurements and applications of herbicides.
- Assisted colleagues in completing complex tasks, fostering a supportive team environment focused on achieving results together as one unit.
- Maximized effectiveness of weed control efforts by regularly maintaining and calibrating spraying equipment.
- Ensured safety of surrounding vegetation through careful selection and application of targeted treatments.
- Demonstrated versatility in adapting to different settings, such as residential lawns, parks, commercial properties, agricultural lands.
- Ensured compliance with local, state, and federal regulations regarding pesticide use and safety procedures, reducing the risk of potential violations.
- Safeguarded the well-being of both humans and wildlife during treatment applications by adhering to strict safety guidelines.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Cleaned or serviced machinery for operating efficiency using water, gasoline or hand tools.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
- Represented company professionally by dressing appropriately, being organized and arriving on time for every appointment.
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
- Observed company safety guidelines and maintained tight timetables when applying chemicals, lifting heavy objects and operating equipment.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06-2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Food Preparation
- Heavy Lifting
- Learning Agility
- Crew Leadership
- Safety
- Valid Driver's License
- Complex Problem-Solving
- Visual Communication
- Order Management
- Performance Improvement
- Menu Memorization
- Telephone Etiquette
- Cooking
- Positive Company Representation
- Health Code Compliance
- Equipment Maintenance
- Assertiveness
- Ordering Procedures
- Influencing skills
- Order delivery practices
- Production Line Work
- Table setting knowledge
- State regulations knowledge
- Safe Vehicle Operation
- Steering
- Line Efficiency
- Team Contributions
- Workplace Efficiency
- Company standards
- Sanitizing
- Multitasking and Organization
- Team Player
- Adaptability and Flexibility
- Cleaning and organization
- Collaboration and Teamwork
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
- Cleaning and sanitation
- Order Taking
- Money Handling
- Decision-Making
- Cash Register Operation
- Guest service
- Basic Math
- Customer Relations
- Food Safety
- Team Leadership
- Stocking and Replenishing
Languages
Spanish
Native or Bilingual
Timeline
Crewmember
Jersey Mike's Subs
10.2023 - Current
Weed Abatement
All Season Weed Control Inc.
08.2020 - Current
High School Diploma -
Santa Maria High School