Juan Diaz
Plano,TX
Summary
I consider myself as a person known for being punctual. I am also a hard worker with expertise in material handling equipment. I can work in a fast-paced, physically-demanding job while standing and moving for long hours. Am physically fit and diligent with strong commitment to team and business success. And am focused on exceeding productivity and service objectives every day.
Overview
5
5
years of professional experience
Work History
Shift Manager
Chick-fil-A
Plano, TX
10.2023 - Current
- Coached employees on interactions with customers to drive exceptional service.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Helped employees accomplish tasks during peak periods.
- Investigated customer complaints regarding quality or service
- Identified needs of customers promptly and efficiently.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Repack Associate
Amerisource
Allen, TX
05.2022 - 03.2023
- Performed regular cycle counts of inventory levels to ensure accuracy of records.
- Repackaged bulk items into smaller quantities as required by customer orders.
- Accomplished production goals by working with speed and accuracy.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Stocked shelves with merchandise according to store specifications.
Shift Leader
Wendys Restaurant
Allen, TX
02.2021 - 06.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Checked orders for quality and completeness.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Customer Service Manager
EXL Service Colombia
Bogotá, Colombia
02.2019 - 11.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Conducted research and reviewed findings to solve customer issues.
Education
International Business Management -
Konrad Lorenz University
Colombia 12-2019
Skills
- Positive Communication Skills
- Staff Leadership
- Warehouse Organization
- Quality Control
- Cycle Counts
- Heavy Lifting
- Attention to Detail
- Microsoft Outlook
- Cleaning and Organizing
- Picking and Packing
- Basic Mathematics
- Microsoft Excel
- Packaging and Labeling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Shift Manager
Chick-fil-A
10.2023 - Current
Repack Associate
Amerisource
05.2022 - 03.2023
Shift Leader
Wendys Restaurant
02.2021 - 06.2021
Customer Service Manager
EXL Service Colombia
02.2019 - 11.2020
International Business Management -
Konrad Lorenz University