Juan Diaz
Chicago,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Security Officer
Master Lightning Security Solutions
Chicago, IL
11.2020 - Current
- Maintained detailed logs of all activities conducted throughout shift.
- Enforced airport rules, policies, and regulations related to passenger screening procedures.
- Worked closely with airline personnel to coordinate efficient boarding processes.
- Provided customer service support by answering questions from travelers regarding flight times and directions.
- Performed thorough searches of aircraft cabins prior to take off.
- Trained new hires on security protocols, equipment use, and emergency response procedures.
- Verified photo IDs and tickets to allow guests passage.
- Supervised and mentored team of [Number] security officers.
Customer Service Agent
Worldwide Flight Services
Chicago, IL
10.2019 - 08.2022
- Checked in passengers, assigned seats, and issued boarding passes, passengers with reservations,.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Greeted passengers and provided boarding instructions.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Weighed luggage and collected fees for excess baggage.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Built and maintained productive relationships with employees.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Education
Private Pilot - Student Pilot
Escuela De Aviacion Alas Doradas
Aguascalientes, Ags., Mexico04-2023
High School Diploma -
Intrinsic Schools
Chicago, IL06-2019
Skills
- Document Management
- Pre-Boarding Checking
- Access Control
- Identification Verification
- Incident Reporting
- Reservation Processing
- Boarding Support
- FAA Regulations
- Coordinating Schedules
- Check-In Procedures
- Issuing Tickets
- Flight Logs Proofing
- Customer Service Management
- Passenger Assistance
- Reservations
- Airline Policies
Languages
Spanish
Native/ Bilingual
Timeline
Security Officer
Master Lightning Security Solutions
11.2020 - Current
Customer Service Agent
Worldwide Flight Services
10.2019 - 08.2022
Private Pilot - Student Pilot
Escuela De Aviacion Alas Doradas
High School Diploma -
Intrinsic Schools
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