Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Juan Diaz

Socorro,Tx

Summary

Dynamic Store Manager with a proven track record at DIANAS GROCERY, excelling in customer service and inventory management. Enhanced store profitability through innovative merchandising strategies and effective team leadership, resulting in improved customer satisfaction ratings. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational excellence.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager of Operations

DIANAS GROCERY
01.2009 - Current
  • Assisted in daily store operations to ensure smooth workflow and customer satisfaction.
  • Maintained cleanliness and organization of sales floor to enhance shopping experience.
  • Learned inventory management systems for effective stock control and replenishment.
  • Supported team members in merchandising displays to attract customer interest.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Collaborated with staff to implement promotional strategies for increased sales visibility.
  • Monitored product availability to ensure optimal stock levels during peak hours.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Increased sales by 60% with special displays and promotions.

Education

Some College (No Degree) - Contabilidad Y Administracion De Empresas

Uacj
CD JUAREZ

Skills

  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Operations
  • Order management
  • Sales strategies
  • Product merchandising
  • Payroll management
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Performance reviews
  • Sales analysis
  • Pricing strategies
  • Flexible schedule
  • Leading staff meetings
  • Vendor management
  • Delegating work
  • Advertising and marketing
  • Personnel development
  • Employee terminations
  • Security system monitoring

Accomplishments

More than 18 years experience in retail store management considerably increasing sales per year developing strategies for loos control and inventory control experience and personnel managament schedule and payroll extensive knowledge in the production of mexican sweet bread and mexican food experience in the butcher shop area producing making product order maintaining good inventory and loos control Experience in inmediate problem resolution whit costumers and employees. Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Store manager for Dianas grocery

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Store Manager of Operations

DIANAS GROCERY
01.2009 - Current

Some College (No Degree) - Contabilidad Y Administracion De Empresas

Uacj

Similar Profiles

CREATE PROFILE