Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Juan D. Martinez Luna

Summary

Adaptable and people-focused professional with a strong background in customer service, hospitality, and retail leadership. Recognized for building authentic relationships, elevating brand image, and creating experiences that foster long-term loyalty. Combines hands-on leadership with a deep understanding of human interaction, making me highly effective in marketing, recruitment, and customer-driven environments. Eager to contribute creativity, strategy, and people skills to a dynamic, growth-oriented team.

Overview

9
9
years of professional experience

Work History

Waiter

Liberty Tavern
Arlington, Virginia
06.2025 - Current
  • Deliver an elevated Italian-American dining experience through attentive and personalized service.
  • Provide high-scale hospitality in a casual, fine-dining setting, maintaining a refined and welcoming atmosphere.
  • Maintain expert knowledge of the revolving menu, ingredients, and allergens to guide guest selections.
  • Cultivate meaningful guest relationships to enhance brand loyalty and return visits.
  • Operated espresso machines and grinders to ensure product quality.

Bartender

Pike Cornerstone
06.2024 - Current
  • Craft cocktails using fresh ingredients, maintaining precision, consistency, and presentation excellence.
  • Create a friendly, relaxed environment for both dining and bar guests.
  • Support event operations, including watch parties and private functions.
  • Oversee keg maintenance, rotation, and product efficiency.
  • Trained new bartenders on drink preparation and service standards.

Server, Bartender, Lead Bartender

Alamo Drafthouse Cinema
02.2023 - Current
  • Delivered elevated, cinema-inspired dining experiences, blending hospitality, precision, and personality.
  • Oversaw two bars, managing inventory, product ordering, and private event coordination.
  • Led and developed a skilled service team to consistently exceed guests' expectations.
  • Cultivated a culture of collaboration, excellence, and brand authenticity across the venue.
  • Coordinated operations between service and kitchen teams to ensure flawless guest experiences.

Bartender

2910 Kitchen & Bar
05.2024 - 08.2024
  • Delivered upscale, fine-dining cocktail service with elegant presentation and premium ingredients.
  • Designed and introduced signature recipes to elevate the overall guest experience.
  • Collaborated seamlessly with culinary and service teams to maintain smooth, high-volume operations.

Sales Associate, Supervisor, Temporary Store Manager

Finish Line (Macy's Vendor)
08.2019 - 10.2022
  • Directed store operations, including audits, scheduling, payroll, and merchandising.
  • Trained and mentored staff to exceed sales goals, and deliver exceptional service.
  • Designed floor layouts and product displays to optimize visual appeal and sales performance.
  • Maintained strong brand standards and customer engagement strategies.

Overnight Baker & Decorator

Sugar Shack
07.2019 - 10.2019
  • Produced, decorated, and merchandised pastries to maintain consistent brand quality.
  • Managed custom catering orders, and ensured accurate restocking of ingredients.
  • Enhanced the visual appeal of in-store displays and event setups.
  • Operated commercial ovens and mixers for consistent product quality.

Barista, Cashier

Starbucks
04.2018 - 08.2019
  • Delivered personalized customer experiences, fostering loyalty and community connection.
  • Balanced multitasking, efficiency, and clear communication during peak service hours.
  • Supported quality control, inventory, and shift transitions.
  • Operated espresso machines and grinders to produce high-quality drinks.

Busser

The G.O.A.T Sports Bar
05.2018 - 08.2018
  • Maintained a clean, organized dining layout, and supported venue transitions for events.
  • Demonstrated teamwork and reliability in fast-paced service environments.
  • Cleaned tables and dining areas to maintain a welcoming environment.
  • Assisted servers by delivering food and drinks to customers efficiently.
  • Restocked supplies to ensure smooth service during busy hours.

Sales Associate

Journeys
11.2016 - 02.2018
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Managed inventory levels and restocked shelves as needed throughout the day.

Cook, Cashier, Host

Nando's Peri-Peri
05.2017 - 11.2017
  • Contributed across multiple roles to ensure smooth and memorable customer experiences.
  • Maintained hospitality, cleanliness, and teamwork at all times.
  • Prepared fresh ingredients for daily menu items and specials.
  • Maintained cleanliness and organization of kitchen stations throughout shifts.

Cook

Chipotle Mexican Grill
07.2016 - 10.2016
  • Prepared and cooked ingredients according to company standards.
  • Maintained cleanliness and food safety at all times.
  • Collaborated with team members to optimize workflow during peak hours.
  • Assisted in training new staff on proper cooking techniques.

Education

High School Diploma -

Wakefield High School
01.2018

Some College Coursework -

Juniata College

Some College (No Degree) - Entrepreneurship

NOVA Community College
Alexandria, VA

Skills

  • Customer Experience Optimization
  • Recruitment & Onboarding Support
  • Brand Representation & Marketing Events
  • Team Leadership & Training
  • Problem Solving
  • Self-motivated Work Ethic
  • Sales & Performance Strategy
  • Interpersonal Communication
  • POS & Inventory Management
  • Relationship Building & Retention
  • Bilingual (English / Spanish)

Languages

  • English
  • Spanish

References

Available upon request (current and former managers available for verification).

Timeline

Waiter

Liberty Tavern
06.2025 - Current

Bartender

Pike Cornerstone
06.2024 - Current

Bartender

2910 Kitchen & Bar
05.2024 - 08.2024

Server, Bartender, Lead Bartender

Alamo Drafthouse Cinema
02.2023 - Current

Sales Associate, Supervisor, Temporary Store Manager

Finish Line (Macy's Vendor)
08.2019 - 10.2022

Overnight Baker & Decorator

Sugar Shack
07.2019 - 10.2019

Busser

The G.O.A.T Sports Bar
05.2018 - 08.2018

Barista, Cashier

Starbucks
04.2018 - 08.2019

Cook, Cashier, Host

Nando's Peri-Peri
05.2017 - 11.2017

Sales Associate

Journeys
11.2016 - 02.2018

Cook

Chipotle Mexican Grill
07.2016 - 10.2016

High School Diploma -

Wakefield High School

Some College Coursework -

Juniata College

Some College (No Degree) - Entrepreneurship

NOVA Community College

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Juan D. Martinez Luna