Juan Donado
Concord,CA
Summary
Dynamic leader with a proven track record at Donado Tree Services Inc, enhancing team productivity and customer satisfaction through effective project management and negotiation skills. Skilled in staff mentoring and financial management, achieving significant budget savings. Demonstrates exceptional decision-making and customer service abilities, driving successful outcomes and fostering professional growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor
Donado Tree Services Inc
02.2006 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Recruitment Officer
US Census 2010
11.2008 - 03.2010
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
- Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
- Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Provided coaching on interviewing techniques to hiring managers, enhancing their ability to assess candidate suitability accurately during interviews.
- Hired employees and initiated new hire paperwork process.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Front Desk Receptionist
Residence Inn By Marriot
04.2002 - 01.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
BA Criminal Justice/Business - Criminal Justice
University of Phoenix
Tempe, AZ02-2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Project management
- Project planning
- Conflict resolution
- Negotiation
- Financial management
Certification
- CA Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Recruitment Officer
US Census 2010
11.2008 - 03.2010
Supervisor
Donado Tree Services Inc
02.2006 - Current
Front Desk Receptionist
Residence Inn By Marriot
04.2002 - 01.2006
BA Criminal Justice/Business - Criminal Justice
University of Phoenix
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