JUAN E. MIRANDA
Maitland
Summary
Dynamic Medical Office Manager with a proven track record at National Spine and Pain Centers, excelling in patient-centered care and leadership. Expert in optimizing workflows and enhancing operational efficiency, leveraging advanced computer skills and exceptional communication to drive improvements and foster collaboration among healthcare teams.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Medical Office Manager
National Spine and Pain Centers
03.2023 - Current
- Increased company google reviews from a 2.0 rating to a 4.1 rating.
- Increased patient intake and retention rate by 30%.
- Built and implemented strong relationships with other departments.
- Developed office policies to enhance patient care and workflow efficiency.
- Managed daily front desk and administrative operations, ensuring efficient patient flow, accurate check-in/check-out, and high-quality customer service.
- Verified insurance coverage, addressed billing inquiries, and served as liaison between patients, insurers, and external partners.
- Improved office efficiency and supported revenue growth through workflow optimization, inventory and payroll oversight, recruitment, equipment maintenance, and representation at meetings.
Property Manager
Verax/Veranda
01.2022 - 03.2023
- Managed/Assisted tenants with any issues or concerns
- Provided dedicated service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed and received tenant funds to ensure prompt payment.
- Delegated and reviewed maintenance requests as well as hire any contractors for necessary work to be completed.
- Completed monthly site visits of all commercial properties managed.
- Enforced any and all parking violations, building rules, and protocols as well as after hours availability.
Clinical Liaison
Orlando Neurosurgery
07.2019 - 03.2023
- Oversee structure of practice and procedures enhancing daily productivity
- Advocated for patient needs during care transitions and discharge planning.
- Educated patients on treatment options and resources available.
- Develop/maintain data entries for all surgical procedures
- Evaluated patient feedback to identify areas for service improvement and quality assurance.
- Responsible for maintaining positive relationships with providers and patients
- Facilitate continuation of care for all oncological cases
- Collaborated with physicians, nurses, and other healthcare professionals to coordinate patient care plans.
Lead Medical Assistant
Central Florida Neurosurgery Institute
10.2017 - 07.2019
- Analyzed and presented patient information to physicians, providing patient centered care while clarifying patient concerns
- Maintained up to date inventory of surgical supplies in OR and multiple medical clinics
- Managed and executed legal documents for clients and patients
- Policy specialist for workman's compensation patients
- Assisted surgeons in minor in-office procedures while providing sterile environment
Foreman
MICA Construction
05.2011 - 11.2016
- Interfaced/built relationships with project managers, contractors, architects, and subcontractors to successfully meet project deadlines
- Increased productivity 10% withing 1st year, while ensuring the continuation and enhancement of services
- Negotiated with project prices and costs optimizing productivity and profit
Medical System Technologist
Medical Center Radiology Group
06.2013 - 05.2016
- Designed and developed training guidelines to optimize and facilitate work-flow
- Managed the assembling of medical information for cancer conferences
- Troubleshoot EMR systems while maintaining critical information readily available
Education
B.S. - HEALTH SCIENCES
UNIVERSITY OF CENTRAL FLORIDA
Skills
- PATIENT CENTERED CARE
- LEADERSHIP EXPERIENCE
- EXCEPTIONAL COMMUNICATION SKILLS
- QUICK PROBLEM-SOLVING
- CRITICAL THINKING
- EMOTIONAL INTELLIGENCE
- ORGANIZATIONAL SKILLS
- ADVANCED COMPUTER SKILLS
- PROPERTY MANAGEMENT
- EPIC
- EMR
- ECW/EMA
- ADP/PAYLOCITY
- MONDAYCOM
- PROFICIENT IN MICROSOFT TOOLS (EXCEL, WORD, ADOBE, ETC)
- PROFICIENT IN GOOGLE SUITE (SHEETS, DOCS, ETC)
References
Available upon request.
Leadership Experience
- Vice Chair, United Way Foundation at UCF, Led and established 'Battle of the Bands' fundraiser
- Youth Coordinator, Pathway of Light Not for Profit, Steward and organized meetings, lesson plans, and events
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CPR CERTIFIED
Timeline
Medical Office Manager
National Spine and Pain Centers
03.2023 - Current
Property Manager
Verax/Veranda
01.2022 - 03.2023
Clinical Liaison
Orlando Neurosurgery
07.2019 - 03.2023
Lead Medical Assistant
Central Florida Neurosurgery Institute
10.2017 - 07.2019
Medical System Technologist
Medical Center Radiology Group
06.2013 - 05.2016
Foreman
MICA Construction
05.2011 - 11.2016
B.S. - HEALTH SCIENCES
UNIVERSITY OF CENTRAL FLORIDA