Juan Enrico Mateum

Healthcare professional with CPC-A certification from American Academy of Professional Coders (AAPC). Skilled in managing patient interactions and administrative tasks for Revenue cycle management. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, strong understanding on medical terminology with focus on delivering quality service and ensuring patient satisfaction.

• Detail-oriented and motivated healthcare professional with a CPC-A certification from the American Academy of Professional Coders (AAPC)

• Ambulatory Patient Service Rep., Mt. Sinai South Nassau Mental Outpatient, 10/21/24, Present, Patient Intake and Scheduling, Insurance Verification and Billing, Patient Support and Communication (Patient Confidentiality and HIPAA Compliance), Medical Record Management, Coordination with Behavioral Health Professionals, Handling Confidentiality and Privacy, Patient Education and Resources, Administrative Tasks
• Admitting clerk, Mt. Sinai South Nassau Hospital, 06/12/23, 10/18/24, Patient Registration. Collect and accurately record patient information including personal detail, family history, demographics and insurance information., Ensure compliance with all healthcare regulations, including HIPAA to maintain patient confidentiality., Accurately input patient data into the hospital's electronic record system., Communicate effectively with patients, their families and healthcare staff to provide exceptional customer service., Coordinate with nursing and medical staff to facilitate the admission process., Prepare and distribute admission documents and wristbands., Maintain accurate records of admission, discharges and transfers and ensuring that all the necessary documentation is completed in a timely manner., Generating reports of the census on different units of the hospital., Address and resolve any patient's concerns or issues to the admission process., Provide detailed handover information to incoming admitting clerks to ensure continuity of care., Participate in training and development opportunities to stay current on hospital policies and procedures.
• Content Moderator, Taskus Inc. Philippines - Meta Facebook, 06/15/22, 02/15/23, Responsible for testing Meta's products and services including apps, websites, and other digital products to ensure that they meet quality standards and user requirements., Identify any reports or issues and report it to the management., Test the performance of Meta's products and services including load testing, VR experience, digital interaction annotations and more., Ensure that we can handle the high volume of users and traffic., Identify any possible bottlenecks and issues and work with the development team to optimize performance., Analyze data related to Meta's products and services, including user engagement, performance, and other metrics., Test the compatibility of the products in Meta across different devices and platforms, including PC, mobile, and virtual reality headsets.
• Email Support Specialist for ROE (Rest of Europe), TDCX Malaysia - Stripe Payment Services, 10/19/20, 12/14/21, Responsible for providing prompt and professional email support to clients., Respond to inquiries to the business owners with their account application., Send follow up if there are any pending requirements needed and making sure that business owners would be able to complete their account activation., Provide technical support to customers who are experiencing issues with the company's products or services., Ensure that the clients are satisfied with their interaction with us.
• Senior Executive for Customer service, Prudential Assurance Malaysia, 01/08/18, 10/16/20, Providing answers to the questions regarding their claims and insurance policy (Prudential Singapore)., Responsible for ensuring that our clients and existing customers receive prompt and effective service., Contact customers via call, email or SMS in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• New Business and Implementation Officer, Cognitif Solutions Inc., 11/01/15, 11/01/16, Responsible for identifying new business opportunities and developing strategies to expand the company's customer base., Maintaining and building relationships with existing customers and potential clients under corporate or B2B sales., Conducting market research to identify trends, opportunities, and challenges in the industry.
• New Customer Line, Manulife, 07/16/12, 05/01/14, Delivering exceptional customer service to all prospective clients seeking information about insurance plans., Responding promptly and accurately to inquiries regarding new policies and coverage details., Providing comprehensive information and guidance to customers about available insurance plans.
• Customer Service Specialist / Sales Specialist, IBM Global Processing Service - Citibank North America and Sears cards, 02/08/10, 04/01/12, Providing exceptional customer service by actively listening to customers, addressing their concerns, and suggesting appropriate solutions to their banking needs., Building positive relationships with customers by delivering an exceptional customer experience during every interaction.