Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
JUAN E. ORTIZ

JUAN E. ORTIZ

Newark,NJ

Summary

Dedicated counselor and HIV tester with three years of experience in medical customer service and counseling settings. Seeking opportunities in HIV education and prevention to contribute to the fight against the spread of HIV. Certified pharmacy technician with over 20 years of experience in preparing medications for HIV, cancer, rheumatoid arthritis, and HCV. Extensive background in pharmacy services, offering management, administrative, and medical expertise for hospital and retail settings.

Overview

24
24
years of professional experience
1
1
Certification

Work History

PrEP & HIV Counselor

RWJBH-Trinitas Regional Medical Center
04.2022 - Current


  • Educated clients about living with HIV, preventing further transmission, benefits, and challenges of HIV care and treatment and access to resources.
  • Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
  • Enhanced engagement in care by assembling appointment charts and completing patient reminder calls.
  • Recruited 167 targeted high risk persons for testing services by participating in outreach events.
  • Collected demographic information to accurately complete CDC HIV report forms.
  • Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
  • Traveled to street venues to conduct various types of HIV tests.
  • Assisted clients in enrolling and re-engaging in appropriate medical care.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Collaborated with local organizations to expand health services and resources.
  • Participated in health promotion campaigns to raise awareness of health issues.

Pharmacy Liasion - 340B

Bergen Specialty Pharmacy
02.2019 - Current
  • Work in Quality Assurance and Performance Improvement Activities
  • Assisting clinics in securing prior authorizations
  • Fallow department policies, procedures, and objectives
  • Perform daily business operations and inventory audit for 340B medications
  • Practice specific marketing tools on a daily day basis
  • Maintaining records, such as pharmacy files, patient profiles, charge system files, inventories, narcotics, or controlled drugs
  • Working with various hospitals clinics in dispensing prescriptions, serving as a medical team consultant, or specializing in specific drug therapy areas, such as oncology and Infectious Disease Department
  • Order and purchase pharmaceutical supplies, medical supplies, or drugs, maintaining stock and storing and handling it properly
  • Process medical insurance claims, posting bill amounts and calculating co-payments
  • Received, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats
  • Assisting in preparing financial reports for end of the month billing and maintaining 98% or higher compliance with purchasing contracts

Pharmacy Technician

St. Michael's Medical Center
03.2004 - Current
  • Maintain proper pharmacy and general safety procedures and standards, including department cleanliness
  • Deliver U/D carts and fill floor stock orders
  • Mixing all type of IV's including Chemotherapy Drugs
  • Compound medications for patients and clinics
  • Answer and screen phone calls for the staff pharmacist in a friendly, efficient manner
  • Accurately record compounded products and prepare appropriate labels
  • Maintain proper compliance logs, which includes for refrigerator temperatures and IV hood maintenance

Pharmacy Liasion

Rutgers University New Jersey Medical School
06.2015 - 09.2018
  • Educate prospective clinic patients on how RIDP (Rutgers ID Practice) serves patients to improve their overall care
  • Help develop new processes to ensure smooth operations for patient care
  • Interpret and enter prescriptions
  • Resolve insurance related issues, including prior authorizations and assist patients various with various forms
  • Financial assistance and counseling
  • Communicate directly with patients Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
  • Increase patient compliance by following up with them on a monthly basis
  • Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
  • Apply observations and recommendations to operations issues, increased productivity, quality and customer-service standards
  • Identify trends, resolves problems; recommend improvements; implement change by actively participating in process improvement initiatives
  • Monitor medications compliance/adherence by outbound follow up calls
  • Verify patient data and billing information
  • Verify accuracy and completeness of information on prescription and refill requests
  • Regularly complete paperwork and enter prescription and insurance billing information into patient profiles
  • Strictly maintain customer and patient confidentiality
  • Precisely process third party prescriptions and manage adjudication review
  • Collaborate closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens
  • Appropriately resolved customer issues, complaints and questions
  • Extended patient engagement with extra counseling and follow-up adherence calls

Pharmacy Technician

Overlook Medical Center
12.2006 - 12.2015
  • Dispensed and delivered patient medications to patients throughout the hospital
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
  • Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
  • Accurately recorded compounded products and prepared appropriate labels
  • Maintained proper compliance logs, which includes, refrigerator temperatures and IV hood maintenance
  • Filled departmental requisitions and crash cart medication trays
  • Maintained proper storage and security conditions for all drugs
  • Labeled all products appropriately, including cautionary and auxiliary labels

Lead Pharmacy Technician

Southern Hill Medical Center
11.2006 - 07.2007
  • Dispensed and delivered patient medications to patients throughout the hospital
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
  • Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
  • Accurately recorded compounded products and prepared appropriate labels
  • Mixed all types of IV's that included TPN bags as well as chemotherapy medications
  • In-charge of floor inspections for the Hospital
  • Help senior buyer with purchases for the pharmacy department

Pharmacy Technician

University Hospital
08.2001 - 06.2005
  • Provided friendly customer service at prescription drop-off and pick-up counters
  • Filling carts as well as delivering to the units
  • Compound medications for patients
  • Assisted Pharmacist throughout the day
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
  • Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
  • Maintained proper compliance logs, which includes refrigerator temperatures and IV hood maintenance
  • Filled departmental requisitions and crash cart medication trays

Education

High School Diploma -

Escuela Superior De Utuado
Utuado, Puerto Rico
04.1995

Skills

  • Excellent telephone etiquette
  • Pyxis system
  • Strong background in FDA drug safety guidelines
  • Inventory management
  • Omnicell system
  • Hospital and retail pharmacy professional
  • Strong clinical background
  • Public health
  • Critical thinking
  • Patient advocacy
  • Verbal and written communication
  • Patient education and counseling
  • Client-centered counseling

Certification

  • Certified Pharmacy Technician (BCPhT), 620107010361681, 05/31/21
  • Certified in HIPAA; National Patient Safety Goals
  • CPR/BLS/AED
  • Registered Pharmacy Technician, New Jersey, 28RW00254000
  • Certified by the National Pharmacy Technician Association (NPTA)
  • Member of ASHP (American Society of Health-System Pharmacist)
  • Member of NJSHP (New Jersey Society of Health-System Pharmacists)

Languages

Spanish
Native or Bilingual

Timeline

PrEP & HIV Counselor

RWJBH-Trinitas Regional Medical Center
04.2022 - Current

Pharmacy Liasion - 340B

Bergen Specialty Pharmacy
02.2019 - Current

Pharmacy Liasion

Rutgers University New Jersey Medical School
06.2015 - 09.2018

Pharmacy Technician

Overlook Medical Center
12.2006 - 12.2015

Lead Pharmacy Technician

Southern Hill Medical Center
11.2006 - 07.2007

Pharmacy Technician

St. Michael's Medical Center
03.2004 - Current

Pharmacy Technician

University Hospital
08.2001 - 06.2005

High School Diploma -

Escuela Superior De Utuado

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