Juan Erazo
Doral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief of Operations
Conatruck LLC
11.2021 - 12.2023
- Built strategic relationships with federal, state and local law enforcement agencies.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Supported business growth through strategic planning and process development.
- Leveraged experience through vital management positions guiding business to success.
- Implemented business development strategies, logo designs and website designs.
- Monitored internal controls to protect client facilities and assets.
- Managed financial, operational and human resources to optimize business performance.
Dispatcher
Unique Freight LLC
01.2020 - 11.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
Sales Manager
MBCUSA LLC
02.2018 - 06.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Restaurant Manager
Gyu-Kaku
02.2015 - 11.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
International Business Economics - International Business
Florida International University
Miami, FL06.2014
Skills
- Market Research
- Performance Measurement
- Staff Training
- Facilities Management
Certification
CDL - Commercial Drivers License
Red Cross - CPR/ First aid
Section name
Anything that benefits health and the spirit
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Chief of Operations
Conatruck LLC
11.2021 - 12.2023
Dispatcher
Unique Freight LLC
01.2020 - 11.2021
Sales Manager
MBCUSA LLC
02.2018 - 06.2020
Restaurant Manager
Gyu-Kaku
02.2015 - 11.2017
International Business Economics - International Business
Florida International University
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