Juan Espana
San Jose,CA
Summary
Hardworking offering 4 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Diligent Cashier/Server with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer services and adapts easily to new processes and procedures.
Overview
7
7
years of professional experience
Work History
Front of House Supervisor
Smoking Pig BBQ
San Jose, CA
08.2017 - Current
- Answered customer quests, provided store information and escorted to desired store areas.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer identification for alcohol or tobacco purchases.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Interviewed, hired and trained new employees.
ACE Alumni Mentor
Ace Charter Schools
San Jose, CA
08.2021 - 06.2022
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Assisted in connecting students and families to community-based support resources and other services.
- Conducted student background reviews to develop tailored lessons based on student needs.
- Supervised student performance and academic progress throughout semester.
- Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
- Planned proactive tutoring and study program for mentored youth to aid in maintaining academic progress.
- Coordinated social, cultural, and recreational on- and off-campus enrichment activities.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Established contacts with employers to create internship and employment opportunities for students.
- Directed and participated in recruitment and enrollment activities.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Referred students to degree programs based on interests, aptitudes or educational assessments.
Education
Bachelor of Science - Chicano Studies
San Jose State University
San Jose, CA05-2024
High School Diploma -
Ace Charter High School
San Jose, CA06.2017
Skills
- Merchandise stocking
- Loss prevention
- Store opening and closing
- Payment processing
- Training and coaching
- Schedule coordination
- Customer assistance
- Credit and cash transactions
Timeline
ACE Alumni Mentor
Ace Charter Schools
08.2021 - 06.2022
Front of House Supervisor
Smoking Pig BBQ
08.2017 - Current
Bachelor of Science - Chicano Studies
San Jose State University
High School Diploma -
Ace Charter High School
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