Juan Espericueta
San Antonio,TX
Summary
Insightful Personal Property Inspector dedicated to identifying and cultivating team members' skills and talents. Polished in implementing continuous enhancements and building and maintaining accurate project budgets. Focused and driven team player practiced in leading multiple simultaneous projects, mitigating actions and resolutions in performing QA functions. Interprets DoD instructions and counsels personnel with a variety of mission related backgrounds concerning entitlement for shipping household goods, unaccompanied baggage, professional items and items of extraordinary value, and for non-temporary and temporary storage of their personal property. Offering 28 years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of MS Office and various project management software.
Overview
35
35
years of professional experience
Work History
Quality Assurance Inspector
US Air Force
San Antonio, TX
12.2022 - Current
- Performs physical and virtual inspections of domestic and international household goods, unaccompanied baggage, mobile homes, and contract warehouse facilities.
- Advises military and civilian employees on shipment and storage entitlements to ensure quality move(s).
- Performs QA program administrative actions, captures carrier compliance data, and documents monthly inspections of agent/carrier/DPM contractor warehouses.
- Provides oversight of Federal Acquisition Regulation based requirements, to include: Indefinite Delivery Indefinite Quantity, Blanket Purchase Agreement and Direct Procurement Method contracts.
Project Manager
DC Interiors
San Antonio, TX
10.2015 - 12.2022
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline
- Created project plans with established timelines, assigned to appropriate teams, and managed workflow throughout construction.
Administrative Assistant
DC Interiors
San Antonio, TX
10.2014 - 09.2015
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Routed contracts, agreements, and invoices through proper signature process
- Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Organized training, client meetings, team meetings and events.
Business Development
DC Interiors
San Antonio, TX
04.2012 - 09.2014
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge
- Executed updated marketing plans to increase branding exposure, customer traffic and sales
- Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide
- Balanced company objectives and customer desires when formulating pricing and marketing strategies
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Logistics Management Specialist
US Army
Fort Sam Houston, TX
11.1988 - 11.2011
- Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving
- Coordinated with freight forwarders to expedite international shipments
- Performed physical inspections of domestic and international household goods, unaccompanied baggage and contract warehouse facilities
- Proactively liaised with carrier/contractor managers and Quality Assurance leaders to address significant issues compacting customer services
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations
- Utilized knowledge of transportation concepts, principles, and methodology applicable to the personal property shipping program in order to evaluate day-to-day operations and ensure quality of service is efficient/economical
- Worked with vendors to obtain optimal prices and delivery schedules
- Utilized analytical processes to autonomously measure carrier service and identify negative trends
- Assisted in managing activities within the section, ensuring that its operations complies with legal and requlatory requirements
- Advised military and civilian employees on shipment and storage entitlements to ensure quality moves regarding personal property and privately owned vehicles, including specialized items
- Provided pro-moving tips and makes recommendations to ensure a successful move
- Executed decisions/judgments at the scene on behalf of the transportation officers and commanders
- Performed QA program administrative actions, captured carrier compliance data, and documented monthly inspections of contractor warehouses to include compliance of fire detection, security, structural, electrical, locator systems, storage methods, inventories, and warehouse receipts
- Reviewed and analyzed Customer Satisfaction Surveys, identified performance violations and executed Letters of Warning to improve services
- Answered/resolved customer inquiries regarding claims
- Provided oversight of FAR regulations that include IDIQ, BPA's and Direct Procurement Method contracts
- Assured successful negotiations and assists the contracting officer with technical guidance regarding contract requirements and applications
- Recommended approval/disapproval of basic contract and inputs information to effect changes in requirements and/or services.
Education
High School Diploma -
South San Antonio West Campus High School
Some College (No Degree) -
The Art Institute
Skills
- Multi-unit operations management
- Comprehensive knowledge of transportation policies, practices and techniques for personal property entitlements and movement within state and local laws
- Knowledge of government and multi-service/US Coast Guard transportation regulations, policies, and guidelines, including Comptroller General Decisions and traffic management policies and procedures
- Extensive knowledge of office automation, techniques and tools to support personal property operations in order to produce reports, spreadsheets, reports and database products
- Utilized technical and functional expertise/experience to develop and recommend solutions to complex problems and initiatives
- Ability to communicate with multiple agencies regarding the shipment and storage of property
- Possess the ability plan/organize work and communicate effectively, both orally and in writing
- Project management
- Client rapport
- Quality assurance and control
- Ability to perform personal property functions for a variety of processing actions
- Ability to effectively organize and manage available resources in a complex office environment
- Knowledge of safety and security regulations, practices, and procedures
Languages
Spanish, Native/ Bilingual
Timeline
Quality Assurance Inspector
US Air Force
12.2022 - Current
Project Manager
DC Interiors
10.2015 - 12.2022
Administrative Assistant
DC Interiors
10.2014 - 09.2015
Business Development
DC Interiors
04.2012 - 09.2014
Logistics Management Specialist
US Army
11.1988 - 11.2011
High School Diploma -
South San Antonio West Campus High School
Some College (No Degree) -
The Art Institute