Juan Esteban Tobon
Fort Lauderdale
Summary
Professional with strong background in sales support, prepared to drive results through strong organizational and communication skills. Known for fostering team collaboration and adapting to evolving needs, ensuring seamless operational support and client satisfaction. Skilled in CRM software, data analysis, and customer service, with focus on creating positive client experiences and supporting sales teams effectively. Reliable and goal-oriented, ready to contribute to achieving company objectives.
Overview
7
7
years of professional experience
Work History
Sales Support Agent
State Farm
11.2025 - 12.2025
- Supported sales operations by conducting follow-up outreach to existing clients and assisting with general customer inquiries.
- Helped the service team during staffing shortages by handling incoming calls, resolving basic policy questions, and providing customer support.
- Verified customer information, documented interactions, and maintained accurate records in CRM systems.
- Qualified leads and routed them to licensed agents, contributing to smoother workflow and team productivity.
- Followed detailed procedures, met daily task expectations, and adapted quickly in a fast-paced environment with shifting responsibilities.
Field Marketer
Renuity Home
04.2025 - 06.2025
- Engaged with homeowners through door-to-door outreach to generate leads and schedule consultations.
- Delivered clear, persuasive messaging about Renuity’s home improvement services, including impact windows, roofing, and baths.
- Tracked daily metrics and consistently met or exceeded lead generation targets.
- Developed strong interpersonal and communication skills in a fast-paced, customer-facing environment.
- Adapted messaging strategies to suit diverse neighborhoods and homeowner profiles across South Florida.
Cashier/Server
Takko Korean Taqueria
09.2023 - 06.2024
- Greeted customers and provided excellent service.
- Managed cash transactions and processed orders accurately.
- Maintained cleanliness and organization of the dining area.
- Resolved customer complaints and ensured satisfaction.
Assistant Internship
Froztec International
05.2019 - 07.2019
- Provided customer support via phone, addressing inquiries and resolving issues.
- Organized office materials and maintained a structured work environment.
- Assisted with processing and tracking orders between distribution centers and factories.
Education
Bachelor of Science - Business Management
Florida State University
01.2025
Skills
- Customer Service & Communication
- Sales Strategy & Messaging
- Business Ethics & Sustainability
- Team Collaboration
- Microsoft Office, Google Suite
- Strategic planning and implementation
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Sales Support Agent
State Farm
11.2025 - 12.2025
Field Marketer
Renuity Home
04.2025 - 06.2025
Cashier/Server
Takko Korean Taqueria
09.2023 - 06.2024
Assistant Internship
Froztec International
05.2019 - 07.2019
Bachelor of Science - Business Management
Florida State University