Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Juan Estrada

Baldwin Park,CA

Summary

Results-oriented workforce training and development expert with a track record of high productivity and efficiency. Specialized in instructional design, employee engagement strategies, and performance assessment tools. Excels in communication, adaptability, and leadership to create growth-oriented learning environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Job Coach

vocational innovations
Monrovia, CA
07.2024 - Current
  • Maintained accurate records of services provided to each client including progress notes and case histories.
  • Provided assistance to job seekers in developing career goals and objectives.
  • Conducted individualized assessments of client abilities, interests, and needs.
  • Created a supportive environment for job seekers to practice interviewing techniques.
  • Assisted with resume writing, job search strategies, and goal setting.
  • Coached clients on appropriate workplace behavior and expectations.
  • Advised participants on educational options available to enhance employability prospects.
  • Assisted participants in understanding how their disability affects their ability to work.
  • Organized mock interviews for clients to practice their interviewing skills.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.

Medical Courier

Innovative Health Diagnostics
Irvine
08.2020 - 03.2024
  • Coordinated delivery of medical specimens to appropriate laboratory facilities.
  • Delivered medical supplies and equipment to healthcare facilities.
  • Provided exceptional customer service during interactions with clients.
  • Ensured timely pick up and delivery of packages within designated time frames.
  • Communicated effectively with customers regarding status updates of their shipments.
  • Adhered to HIPAA regulations when handling sensitive materials.
  • Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
  • Responded quickly to any changes or requests from dispatch personnel.
  • Followed established protocols when transporting hazardous materials.
  • Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
  • Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
  • Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.

Medical Office Assistant

FMR Quality Pain Management
Carson
01.2020 - 08.2020
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Tow Truck Driver

Lara’s Tow
Los Angeles
10.2017 - 11.2019
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Performed vehicle inspections prior to towing.
  • Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
  • Transported vehicles from accident scenes to repair shops or storage lots.
  • Utilized radios or telephones to communicate with dispatch personnel regarding job details.
  • Repaired broken down vehicles on the side of the road when needed.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
  • Responded promptly to emergency calls from dispatch personnel or customers in need of help.
  • Drove a variety of tow trucks depending on the size and weight of the load being towed.
  • Followed company policies and procedures related to health and safety guidelines.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.

Skills

  • Individualized Learning Support
  • Skill Assessment
  • Data Collection
  • Job Search Coaching
  • Skill Enhancement
  • Tailored Learning Approaches

Certification

  • CPR and AID first aid trained
  • Pro Act trained
  • HCBS knowledge
  • ABC knowledge

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Job Coach

vocational innovations
07.2024 - Current

Medical Courier

Innovative Health Diagnostics
08.2020 - 03.2024

Medical Office Assistant

FMR Quality Pain Management
01.2020 - 08.2020

Tow Truck Driver

Lara’s Tow
10.2017 - 11.2019
  • CPR and AID first aid trained
  • Pro Act trained
  • HCBS knowledge
  • ABC knowledge

Similar Profiles

CREATE PROFILE
Juan Estrada