Juan Felix

Amazon – Inbound Stow / Problem Solver / Inventory Analyst

• Analyzed inventory discrepancies and identified patterns impacting SLA and throughput, aligning with population health tracking
• Applied care management logic to streamline workflows and resolve critical issues, mirroring clinical gap closure.
• Developed SOPs and trained 50+ associates, adapting to dynamic system changes and end-user needs.
• Communicated updates across teams and stakeholders, similar to Epic-based care coordination.
• Conducted root cause analyses and led process improvements to prevent recurring inventory issues.
• Used tools (e.g., Slack, Excel, ASIN data) to track trends and escalate barriers, akin to health analytics methods.
• Lead Undeliverable Customer returns(UDCRET)Managed and processed undeliverable customer returns efficiently, ensuring timely handling and adherence to FIFO (First In, First Out) inventory practices.
• Coordinated with Vendor Returns(Vrets) to facilitate the return of products to vendors for processing (RVR)
• Communicated critical updates and information to team members and stakeholders, ensuring accurate reverse logistics flow, preventing misplacement or dealt, and optimizing storage and processing in the warehouse

• Drove sales growth through strategic customer engagement. Consistently exceeded targets, contributing to overall store performance. Developed product expertise to enhance customer satisfaction.
• Fostered team synergy to optimise sales processes. Shared best practices, mentored new hires, and participated in cross-functional projects to boost department efficiency.
• Pioneered novel sales techniques, leveraging digital tools to expand customer reach. Implemented creative merchandising strategies, resulting in increased foot traffic and conversions.
• Conceptualized and executed forward-thinking sales initiatives, positioning the store as a leader in customer experience and product expertise.