Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Fontalvo

MIAMI,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Cole Haan
06.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Logged reports, expenses, receipts, and sales in company database.
  • Coached team on effective upselling and cross-selling methods.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Food Service Team Member

Tiagos Tacos
11.2020 - 01.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Pizza Chef

Mazza Pizzeria
11.2020 - 01.2021
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Created specialty pizzas to diversify menu and promote restaurant.
  • Fostered positive working environment through effective communication and time management.
  • Prepared dough from scratch using old world recipe and added toppings, cheese, and sauce for unique pies.

Customer Greeter

Santas Flight Academy
11.2019 - 01.2020
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Monitored customer activity to maintain safe and secure environments.

Youth Soccer Coach

Revo Soccer
06.2019 - 08.2019
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Improved player behavior through modeling and disciplinary interventions.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Built positive, productive training environments fostering team unity and camaraderie.

Education

High School Diploma -

Doral Academy Charter High School
Doral, FL
05.2020

Skills

  • Cash Register Operation
  • Accounting Softwares
  • Till Counting
  • Store Opening and Closing
  • Cash Handling
  • Effective Customer Communication
  • Stock Management
  • Sales Expertise
  • ADP Software
  • Product and Service Sales
  • Stocking and Replenishing
  • POS Transactions
  • Communications Strategies
  • Strong Communication and Interpersonal Skills
  • POS Terminal Operation
  • Returns and Exchanges
  • Ability to Lift 40 Pounds
  • Team Cooperation
  • Excellent Written and Verbal Communication
  • Mobile Devices
  • Item Ticketing and Pricing
  • Flexible Hours
  • Adaptable and Flexible

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Assistant

Cole Haan
06.2021 - Current

Food Service Team Member

Tiagos Tacos
11.2020 - 01.2021

Pizza Chef

Mazza Pizzeria
11.2020 - 01.2021

Customer Greeter

Santas Flight Academy
11.2019 - 01.2020

Youth Soccer Coach

Revo Soccer
06.2019 - 08.2019

High School Diploma -

Doral Academy Charter High School

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Juan Fontalvo