Juan Franco De La Rosa
Trenton,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking for opportunity in a company where I can grow and learn.
Overview
10
10
years of professional experience
Work History
Hotel Waiter
Iberostar Hotels & Resorts
Dominican Republic
01.2019 - 10.2023
- Greeted guests in a friendly and professional manner.
- Stocked server areas with supplies before, during and after shifts.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Cleared plates between courses and after meals as needed according to established procedures.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Ensured that dining areas were kept clean and organized during shifts.
- Used clear communication to relay food and drink orders to kitchen staff.
- Provided excellent customer service at all times.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Construction Worker
Rafael Amparo
Dominican Republic
02.2017 - 01.2019
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Ensured safety procedures were followed when operating forklifts.
Hotel Waiter
Majestic Mirage
Dominican Republic
01.2014 - 12.2016
- Shared thorough knowledge of menu items and cooking methods with customers.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Checked back with customers to ensure satisfaction with each course served.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Greeted guests in a friendly and professional manner.
- Stocked server areas with supplies before, during and after shifts.
- Served food to over 200 customers per shift.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
High School Diploma -
Liceo Sergio Augusto Veras
El Seibo, Dominican Republic05-2011
Skills
- Multi-Tasking Skills
- Thorough Work Ethic
- Problem-Solving
- Organizational Abilities
- Kitchen Assistance
- Order Verification
- Supply Stocking
- Supply Restocking
- Forklift Operation
- Table Setting Arrangements
- Positive and Professional
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Hotel Waiter
Iberostar Hotels & Resorts
01.2019 - 10.2023
Construction Worker
Rafael Amparo
02.2017 - 01.2019
Hotel Waiter
Majestic Mirage
01.2014 - 12.2016
High School Diploma -
Liceo Sergio Augusto Veras
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