Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Frias

Canutillo,TX

Summary

Dynamic Meter Technician with a strong work ethic and exceptional problem-solving skills, recognized for enhancing customer satisfaction at Texas Meter and Device. Proven ability to train teams and manage complex data using advanced technology. Bilingual communicator adept at multitasking and delivering high-quality service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Meter Technician

Texas Meter and Device
05.2022 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Will exchange residential class electric meters and commercial high voltage meters.
  • Use a work order management system to capture site data
  • Maintain accurate records of work completed
  • Oversee the materials, equipment, vehicle and tools
  • Keep track of new and used inventory
  • Recording of addresses, GPS, and meter information
  • Verification of proper installation/transmission of new meter data by utilizing tablet PC, handheld equipment or smartphone
  • Manages daily client communications, data and reporting
  • Coordinates scheduling and meets quality / quantity requirements
  • Provide for excellence in internal and external customer service by creating a positive experience for customers, end users and communities through professional and courteous behavior and producing high quality results
  • Other duties and tasks as assigned or necessary
  • Performed comprehensive testing on newly installed meters to ensure their functionality before use.

Delivery Driver

UPS
06.2019 - 05.2022
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
  • Reported any suspected mechanical issues as quickly as possible.
  • Drove safely at all times to avoid accidents and harm.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Followed all company policies and procedures during shift.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Resolved problems, improved operations and provided exceptional service.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered packages to customer doorsteps and business offices.

Preloader /Unloader Associate

UPS
06.2017 - 06.2019
  • Handled packages with care while transporting from truck to loading dock.
  • Required to read labels, verify numbers and carry out work instructions while achieving required productivity loaded packages onto pallets and into staging areas as directed.
  • Lifted and slid packages weighing up to 180 pounds on conveyor belts to transport items.
  • Maintained organized work area by storing equipment safely and properly.
  • Upheld positive work environment, while physically performing at peak capacity.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Call Center Representative

Xerox
01.2016 - 01.2017
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

High School Diploma -

Canutillo High School
Canutillo, TX
01.2016

Skills

  • Communication
  • Problem solving
  • Teamwork
  • Works Good Under Pressure
  • Great Customer Service
  • Active Listening
  • Conflict Resolution
  • Strong Work Ethic
  • Quick Learner
  • Physical Strength and Stamina
  • Bilingual
  • Multitasking
  • Basic Math Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Meter Technician

Texas Meter and Device
05.2022 - Current

Delivery Driver

UPS
06.2019 - 05.2022

Preloader /Unloader Associate

UPS
06.2017 - 06.2019

Call Center Representative

Xerox
01.2016 - 01.2017

High School Diploma -

Canutillo High School

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