Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Gallego

Tampa,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

1
1
year of professional experience

Work History

Manager

3D Crystal Pictures & Memories
Denver, CO
03.2023 - 06.2024
  • Developed promotional strategies to increase sales volume.
  • Processed transactions using a point-of-sale system.
  • Processed credit card transactions quickly and securely.
  • Demonstrated product features and benefits for customers' needs.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Gimnasio Virtual San Francisco Javier
11-2019

Skills

  • Negotiation
  • Product Sales
  • Inventory Control
  • Sales Strategies
  • Scheduling
  • Appointment Scheduling
  • Data Collection
  • Call Management
  • Data Entry
  • Grammar
  • Technical Support
  • Critical Thinking
  • Adaptive team player
  • Computer Proficiency
  • Customer consulting
  • Quality Assurance
  • Customer Service
  • Call Control

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Manager

3D Crystal Pictures & Memories
03.2023 - 06.2024

High School Diploma -

Gimnasio Virtual San Francisco Javier
Juan Gallego
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