Juan Garay
North Fort Myers,FL
Summary
Dynamic Finance Manager with a proven track record at Auto Advantage USA, excelling in credit analysis and customer relationship development. Successfully secured optimal financing options for clients, enhancing customer satisfaction and compliance. Adept at coaching teams to overcome financial challenges, driving exceptional service and fostering lasting client connections.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
Finance Manager
Auto Advantage USA
03.2023 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
Automotive Store Manager
Grant Motors
04.2010 - 02.2023
- Established strong relationships with suppliers, negotiating favorable pricing and delivery terms for the store.
- Improved customer satisfaction by implementing efficient inventory management systems and streamlining store operations.
- Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.
- Expanded product offerings through careful market research and analysis of consumer trends in the automotive industry.
- Boosted employee morale by creating a positive work culture that celebrated successes while encouraging open communication about challenges faced within store operations.
- Oversaw daily financial transactions, including cash handling, deposits, and reconciliations to ensure accuracy in accounting processes.
Automotive Sales Consultant
Phil Smith Acura
06.2009 - 01.2010
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Automobile Salesperson
Dennis Auto Sales
10.2008 - 05.2009
- Handled trade-ins professionally while maximizing dealership profit margins as well as meeting customer expectations.
- Enhanced overall customer experience by offering tailored solutions based on individual preferences and budgets.
- Developed long-lasting relationships with clients through excellent communication skills and personalized assistance.
- Boosted customer satisfaction by providing exceptional service and addressing their needs promptly.
- Assisted customers in making informed decisions by offering detailed information on various automobile models.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Department Supervisor
JCPenney
02.2006 - 04.2008
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
Bachelor in Architectural Studies - Architectural Drafting
Technical Carrer Institute
Enfield, CT06-1991
High School Diploma -
Margarita Rivera
Gurabo PR05-1988
Skills
- Budget forecasting
- Financial budgeting
- Customer satisfaction
- Internal controls
- Credit analysis
- Customer relationship development
- Coaching and training
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Finance Manager
Auto Advantage USA
03.2023 - Current
Automotive Store Manager
Grant Motors
04.2010 - 02.2023
Automotive Sales Consultant
Phil Smith Acura
06.2009 - 01.2010
Automobile Salesperson
Dennis Auto Sales
10.2008 - 05.2009
Department Supervisor
JCPenney
02.2006 - 04.2008
Bachelor in Architectural Studies - Architectural Drafting
Technical Carrer Institute
High School Diploma -
Margarita Rivera
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