Juan Garcia
Elgin,IL
Summary
Dynamic manager with a proven track record at AutoZone, excelling in strategic planning and crisis management. Increased customer satisfaction via a well-structured service excellence program and introduction of targeted employee training initiatives. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
3
3
years of professional experience
Work History
Manager
AutoZone
Elgin, IL
01.2022 - Current
- Directed strategic responses during periods of organizational transition or crises.
- Executed customer service guidelines and resolved client concerns to preserve service excellence.
- Elevated customer satisfaction by implementing a customer service excellence program.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Larkin High School
Elgin, IL05-2022
Skills
- Strategic planning
- Crisis management
- Customer service
- Employee training
- Team assessment
- Project management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Manager
AutoZone
01.2022 - Current
High School Diploma -
Larkin High School
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