JUAN GARCIA
MIAMI
Summary
Experienced hospitality professional with four years in the restaurant industry and a background in supporting large-scale events nationwide. Proficient in guest service, communication, event planning, and production. Seeking a full-time role as an event coordinator or producer, with aspirations to progress into sales management or marketing coordination in sports and entertainment. Looking to utilize diverse skills and passion for creating memorable experiences to excel in a dynamic, fast-paced setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/ Back server
North Italia
03.2021 - Current
- Delivered exceptional table service in a fast-paced, upscale Italian dining environment, ensuring guest satisfaction and repeat visits.
- Achieved a 98% “Excellent Service” rating based on secret shopper evaluations, demonstrating consistent delivery of high-quality guest experiences.
Guest Experience Associate
F1 Miami Grand Prix - Hard Rock Stadium
05.2025 - 05.2025
- Delivered exceptional front-line service by welcoming guests and providing clear directions to hospitality zones and other access areas.
- Assisted VIPs and premium ticket holders with check-in, credential scanning, and escorted them to exclusive lounges such as the Paddock Club, Hard Rock Beach Club, and team suites.
- Resolved guest inquiries and concerns promptly, ensuring all interactions reflected the highest standards of professionalism and hospitality.
Event Services Staff
NFL
02.2025 - 02.2025
- Delivered accurate event information, directions, and on-site support for both general admission and VIP guests.
- Collaborated with cross-functional teams including event operations, security, and hospitality staff to ensure a seamless guest experience.
- Represented the NFL and Super Bowl brand with professionalism, energy, and a guest-first approach in a high-pressure, fast-paced environment.
Education
Bachelor of Science - Hospitality Management, Specialization in Event Management
Florida International University, Chaplin School of Hospitality Management
Miami, Florida07.2025
Associate of Arts (A.A.) - undefined
Miami Dade College
Miami, Florida01.2024
Skills
- Strong communication and coordination abilities
- Proficient in Microsoft Office Suite: Excel, PowerPoint, Word
- Strong work ethic
- Time management and multitasking capabilities
- Experience with social media content creation and scheduling
- Exceptional customer service
Certification
- Social Media Marketing, Hootsuite - 2024
- Excel for Accountants, LinkedIn Learning- 09/23/2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Experience Associate
F1 Miami Grand Prix - Hard Rock Stadium
05.2025 - 05.2025
Event Services Staff
NFL
02.2025 - 02.2025
Server/ Back server
North Italia
03.2021 - Current
Associate of Arts (A.A.) - undefined
Miami Dade College
Bachelor of Science - Hospitality Management, Specialization in Event Management
Florida International University, Chaplin School of Hospitality Management
Similar Profiles
Jadye Montufar HerreraJadye Montufar Herrera
Restaurant Hostess at North ItaliaRestaurant Hostess at North Italia
Bianca GanauBianca Ganau
To-Go Server at North ItaliaTo-Go Server at North Italia
Julissa DavisJulissa Davis
Server/Certified Server Trainer at North ItaliaServer/Certified Server Trainer at North Italia
Jorge MatiasJorge Matias
Laborer at Razorback LLCLaborer at Razorback LLC
STEPHEN PERETZSTEPHEN PERETZ
Quality Control Inspector at CTIQuality Control Inspector at CTI