Juan Garcia
Service Delivery Manager
San Antonio,TX
Summary
Results-driven Service Delivery Manager responsible for managing all Colorado law-firm accounts within a medical-legal consulting environment. Leads case coordination, expert assignment, and litigation scheduling for high-volume, time-sensitive matters while maintaining strong client relationships and service standards. Trusted to handle escalations, prioritize expedited cases, and ensure consistent, compliant delivery across multiple jurisdictions.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Service Delivery Manager
Physician Life Care Planning
San Antonio, TX
05.2025 - Current
- Serve as the primary service delivery lead for all Colorado law-firm clients, managing end-to-end coordination of medical-legal cases from intake through case closure.
- Act as the main point of contact for attorneys, paralegals, and legal staff, providing timely communication, case updates, and issue resolution in a fast-paced litigation environment.
- Coordinate complex case logistics involving multiple expert providers, including physicians, life care planners, and vocational experts, across both virtual and in-person settings.
- Oversee scheduling and execution of depositions, examinations, interviews, and trial testimony, including conflict resolution and last-minute changes.
- Track and prioritize high-risk, expedited, and catastrophic cases to meet aggressive turnaround times and court-driven deadlines.
- Ensure adherence to HIPAA and confidentiality requirements when handling sensitive medical records and client information.
- Communicate scope changes, travel fees, and billing structures clearly to prevent disputes and maintain client trust.
- Manage a high-volume caseload while maintaining accuracy, organization, and strong client satisfaction.
Case Manager
Physician Life Care Planning
San Antonio, TX
06.2024 - 05.2025
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Medical Records Transcriptionist
Physician Life Care Planning
San Antonio, TX
12.2022 - 06.2024
- Producing record summaries from medical records
- Working with dictation transcriptions
- Developing and maintaining proficiency with use of company's proprietary workflow and information management system
- Provide feedback regarding other medical transcriptionists/scribes to help improve their quality and accuracy
- Providing constructive input to help improve systems and processes
- Proofing qualitative sections of life care plans and other damages valuation documents
- Formatting to conform documents to style sheet frameworks
Laboratory Technologist
Actalent
San Antonio, TX
09.2022 - 10.2022
- Developed strong working relationships with colleagues from different departments, fostering collaboration towards shared goals.
- Consistently maintained high level of accuracy in test results, ensuring confidence in laboratory's findings among healthcare providers.
- Efficiently processed high volume of samples daily, supporting rapid diagnosis for patients and healthcare providers alike.
Education
Bachelor of Science - Human Biology
The University of Texas At Austin
Austin, TX05.2022
Skills
- Service Delivery Management
- Client & Account Management
- Law Firm Relationship Management
- Medical-Legal Case Coordination
- Litigation Support Operations
- Cross-Functional Coordination
- Deadline & Priority Management
- Escalation & Issue Resolution
- Stakeholder Communication
- High-Volume Case Management
- Process Improvement
- Workflow Optimization
- Risk & Time-Sensitive Case Handling
- Confidential & HIPAA-Compliant Data Handling
Languages
5,Native or Bilingual,5,Native or Bilingual
Timeline
Service Delivery Manager
Physician Life Care Planning
05.2025 - Current
Case Manager
Physician Life Care Planning
06.2024 - 05.2025
Medical Records Transcriptionist
Physician Life Care Planning
12.2022 - 06.2024
Laboratory Technologist
Actalent
09.2022 - 10.2022
Bachelor of Science - Human Biology
The University of Texas At Austin