Accomplished Training Manager with a proven track record in selecting top-tier trainers, developing comprehensive curricula, and designing course plans that consistently achieve demanding training objectives. Expertise in results-driven call center leadership emphasizes the development and guidance of exceptional teams, fostering an environment of growth and high performance. Recognized as a motivational leader, consistently driving success through innovative training strategies and a commitment to excellence in team development. Passionate about empowering individuals to reach their full potential while enhancing overall organizational effectiveness.
Hi, I’m
Juan Garza
Alton,TX
Summary
Overview
9
years of professional experience
Work History
Senture, LLCMcAllen, United States
Master Trainer
11.2024 - Current
Job overview
- Developed and implemented advanced training programs for new hires and existing employees to enhance performance and productivity
- Conducted detailed analysis of business performance metrics to identify trends and patterns, providing insights for strategic decision-making
- Conduct regular performance evaluations and provide feedback to team members to improve efficiency and effectiveness
- Acted as the main point of contact for escalations and complex member inquiries, resolving issues efficiently and maintaining high member satisfaction
- Provided onboarding and training support to new customers to familiarize them with T-Mobile's offerings and features
- Collaborated with senior management to identify training needs and create customized training materials for new hires and existing team members
Senture, LLCMcAllen, United States
Report Analyst
05.2024 - 11.2024
Job overview
- Analyzed reporting data to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to streamline reporting procedures and enhance accuracy.
- Ensured compliance with regulatory standards in all generated reports and documentation.
Senture, LLCMcAllen, United States
Humana Medicare Supervisor
09.2021 - 05.2024
Job overview
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senture, LLCMcAllen, United States
Medicare Team Lead
02.2021 - 09.2021
Job overview
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
T-Mobile
Account Expert
01.2019 - 09.2020
Job overview
- Provided expert guidance on account management strategies to enhance customer satisfaction.
Black Turtle Services
Team Lead/ Trainer
02.2017 - 06.2018
Job overview
- Led workshops to improve staff skills and knowledge in key service areas.
- Collaborated with management to align training objectives with organizational goals.
Education
Full Sail University
Bachelor of Science - BS from Web Page, Digital/Multimedia and Information Resources Design
09-2026
University Overview
South Texas College
GED
04-2011
University Overview
Skills
- L&D Leadership
- Bilingual Communications
- Full Stack Web Development
- Data Analysis
- Training Development
- Operations Management CCM
- Talent management
- Training needs analysis
Accomplishments
Accomplishments
- Developed and implemented advanced training programs for new hires and existing employees to enhance performance and productivity
- Conducted detailed analysis of business performance metrics to identify trends and patterns, providing insights for strategic decision-making
- Conduct regular performance evaluations and provide feedback to team members to improve efficiency and effectiveness
- Acted as the main point of contact for escalations and complex member inquiries, resolving issues efficiently and maintaining high member satisfaction
- Provided onboarding and training support to new customers to familiarize them with T-Mobile's offerings and features
- Collaborated with senior management to identify training needs and create customized training materials for new hires and existing team members
Timeline
Master Trainer
Senture, LLC
11.2024 - Current
Report Analyst
Senture, LLC
05.2024 - 11.2024
Humana Medicare Supervisor
Senture, LLC
09.2021 - 05.2024
Medicare Team Lead
Senture, LLC
02.2021 - 09.2021
Account Expert
T-Mobile
01.2019 - 09.2020
Team Lead/ Trainer
Black Turtle Services
02.2017 - 06.2018
South Texas College
GED
Full Sail University
Bachelor of Science - BS from Web Page, Digital/Multimedia and Information Resources Design