Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Garzon

Clifton,NJ

Summary

I am a hardworking motivated Honda technician with almost 15 years

experience working at a honda dealership. I started my career as a lube technician at Metro Honda in September of 2009 and worked my way up to the main shop and completed all the training requirements to become a certified Honda " A technician". My positive attitude towards work task, customers, and coworkers has generated life long friendships and return customers who ask for me by name to work on their vehicles. I take pride in doing my job to the best of my ability and returming cars to customers clean and fixed right the first time. Throughout my career I have been successful at correcting problems, completing maintenance and enhancing vehicle operations. I have excellent leadership skills and mentoring abilities for apprentice mechanics.

Professional Automotive Service Writer with 1 years of experience working at dealership repair shop. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Experienced Automotive Service Writer with 1 years of experience working in large auto repair shop. Details customer cost estimations with care, professionalism and courtesy. Trained in project and time management with extensive knowledge of Automobiles and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CERTIFIED HONDA TECHNICIAN

DCH Paramus Honda
01.2019 - Current
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers,diagnostic trees and online knowledgebase.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Complete service requirements from oil change, tire rotations, fluid flushes,to rebuilding or replacing engines,transmissions, and wire harnesses.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Repaired brake,exhaust, electrical and other systems for Honda.
  • Maintained cleanliness, safety and efficiency of workplace.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Worked on Honda vehicles to repair engines, transmissions, and electrical systems.


CERTIFIED HONDA B TECHNICIAN

Planet Honda
09.2014 - 12.2019
  • Troubleshot and diagnosed faults with vehicles systems and components using OEM- specific code readers, diagnostic trees and online knowledgebase.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Diagnosed and repaired vehicles as well as performed require maintenance and services.
  • Completed Pre-delivery inspections on new cars and 150 point certified used cars inspections.
  • Complete service requirements from oil change,tire rotation, fluid flushes, to rebuilding or replacing engines, transmissions, and wire harnesses.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Communicated issues to supervisor and helped develop solutions.
  • Performed safety and emissions inspections.
  • Repaired brake,exhaust, electrical and other systems for Honda and other domestic vehicles.

CERTIFIED HONDA C TECHNICIAN

Metro Honda
09.2009 - 04.2014


  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Completed Pre-delivery inspections on new cars and 150 point certified used car inspections.
  • Complete service requirements from oil change, tire rotations, fluid flushes, brakes, suspension concerns, wire harnesses ,oil leaks, alignments, etc.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained cleanliness, safety and efficiency of work place.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Worked on Honda and other brands to used car departments and Honda certified.

Education

Automotive Technology -

Lincoln Technical Institute
Union, NJ
06.2009

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06.2007

Skills

  • 15 years Honda experience
  • Honda Certified Training
  • Diagnostic Skills
  • Quality Inspection Skills
  • Timing Belts, Water Pumps Tune0ups,Brake Services, General Services, and repairs
  • Rebuild and replace engines and transmissions
  • Replacing parts and preventive maintenance services
  • Electrical systems expertise
  • Safety Awareness
  • Optimizing engine performance
  • Hand and power tools/Automotive Services Industry Knowledge
  • Repair Procedures
  • Status Reports Maintenance
  • Cost Estimates
  • Installations and Repairs
  • CDK,XTIME,SUNBIT
  • Recordkeeping strengths
  • Data Entry
  • Professional telephone demeanor
  • Strategies sales knowledge
  • Order fulfillment
  • Shipping procedures understanding
  • Complaint resolution
  • Computer proficient

Certification

HONDA TECHNICIAN CERTIFICATION

CERTIFICATE OF SERVICE ADVISOR TRAINING

DISC COURSE CERTIFICATION


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CERTIFIED HONDA TECHNICIAN

DCH Paramus Honda
01.2019 - Current

CERTIFIED HONDA B TECHNICIAN

Planet Honda
09.2014 - 12.2019

CERTIFIED HONDA C TECHNICIAN

Metro Honda
09.2009 - 04.2014

Automotive Technology -

Lincoln Technical Institute

High School Diploma -

Elizabeth High School

HONDA TECHNICIAN CERTIFICATION

CERTIFICATE OF SERVICE ADVISOR TRAINING

DISC COURSE CERTIFICATION


Juan Garzon