Juan Ginez
Boerne
Summary
Strategic program and product leader with 10+ years of experience delivering enterprise-scale transformation at the intersection of technology, design, and business strategy. Proven ability to drive AI, automation, and digital initiatives across large organizations—balancing governance, product vision, and execution. Adept at translating emerging technologies into actionable roadmaps, building cross-functional alignment, and crafting executive-level communications for diverse stakeholders. Passionate about leveraging AI to improve customer and employee experience, streamline operations, and deliver measurable impact.
Overview
9
9
years of professional experience
Work History
Director, Technical Creative Design
USAA
San Antonio
05.2024 - Current
- Lead enterprise-scale service design and AI/automation initiatives supporting ~8,000 IT employees across ECIO.
- Built and managed multi-year roadmaps for digital transformation, aligning AI/automation opportunities with business objectives and stakeholder needs.
- Directed cross-functional teams in delivering Power Platform and SharePoint solutions that reduced manual handoffs, optimized processes, and enhanced employee experience.
- Crafted executive-level presentations and governance materials to secure alignment and approval of new technology initiatives.
- Established documentation standards, central repositories, and knowledge-sharing practices for enterprise-wide transformation programs.
- Fostered a culture of design thinking and innovation, mentoring team members on applying AI and automation tools to accelerate delivery.
Lead, Business Support Analyst
USAA Federal Savings Bank
San Antonio
02.2020 - 05.2024
- Partnered with senior leadership to translate strategic priorities into actionable product roadmaps, leveraging PowerApps and automation as precursors to AI-enabled CX improvements.
- Developed an multi-year Integrated Roadmap used by executives to evaluate and prioritize enterprise programs, simplifying decision-making on multi-million-dollar initiatives.
- Implemented governance models and structured communication frameworks for transformation programs, ensuring compliance, transparency, and knowledge management.
- Designed and delivered performance dashboards and assessment tools that surfaced actionable insights for Agile teams, aligning delivery with business goals.
- Created and maintained SharePoint and communication platforms as centralized hubs for transformation documentation and knowledge sharing.
Service Designer
USAA
San Antonio
08.2016 - 03.2020
- Designed and delivered executive-level visual frameworks that distilled complex technical and business data into clear narratives for senior leadership.
- Directed creative and technical communications for Town Halls, PI Planning, and enterprise transformation events, ensuring alignment with governance and brand standards.
- Collaborated with cross-functional leaders to translate emerging technology and data into actionable insights for decision-makers.
Education
Bachelor of Science - Business Administration
University of The Incarnate Word
San Antonio, TXSkills
- Program management and roadmap development
- Enterprise transformation and CX/EX innovation
- Cross-functional collaboration
- AI automation
- Service design
- Data visualization
- Communication strategies
- Stakeholder communication and governance
- Service design and journey mapping
- Microsoft Power Platform and SharePoint
- Executive presentations and storytelling
- Agile/SAFe program delivery
- Documentation and knowledge management
Accomplishments
- Spectrum News Feature – “Mission to Promote Digital Inclusion with Coding & Internet Access”
Languages
Spanish
Limited
Timeline
Director, Technical Creative Design
USAA
05.2024 - Current
Lead, Business Support Analyst
USAA Federal Savings Bank
02.2020 - 05.2024
Service Designer
USAA
08.2016 - 03.2020
Bachelor of Science - Business Administration
University of The Incarnate Word
Similar Profiles
Gregory RainsGregory Rains
Manager, Insurance Sales and Service/ Leader Coach at USAAManager, Insurance Sales and Service/ Leader Coach at USAA
Anaiya LoveAnaiya Love
Customer Service Representative at USAACustomer Service Representative at USAA
Victoria MooreVictoria Moore
Licensed Insurance Sales Professional at USAALicensed Insurance Sales Professional at USAA
Toi BoydToi Boyd
Customer Service Representative at USAACustomer Service Representative at USAA
Trendon McCarterTrendon McCarter
Camp Counselor at T Bar M Camps & RetreatsCamp Counselor at T Bar M Camps & Retreats