JUAN GLORIA JR
San Juan,TX
Summary
Store supervisor with extensive experience in retail management, merchandising, and customer service. Demonstrated success in enhancing operational efficiency and customer satisfaction through effective team leadership and inventory control. Skilled in loss prevention techniques and fostering strong communication with staff and customers. Proven track record of implementing initiatives that drive results and improve store performance.
Overview
5
5
years of professional experience
Work History
Store Supervisor
Under Armour
2024.01 - Current
- Tracked KPI performance metrics to identify areas for enhancement in customer service.
- Delivered high-quality customer service to ensure positive experiences.
- Managed inventory levels and restocked merchandise according to demand forecasts.
- Oversaw back-of-house operations to optimize efficiency and productivity.
- Implemented merchandising strategies in line with established planograms.
- Executed onboarding processes for new hires, ensuring compliance with I-9 verification and facilitating direct deposit arrangements.
- Conducted orientations for new employees, improving their integration and engagement within the team.
- Led employee development initiatives, fostering a culture of continuous learning.
Sales Lead
Under Armour
2023.09 - 2023.12
- Engaged customers and strengthened brand loyalty by leading a high-performing team.
- Trained new sales associates on product knowledge and customer service to improve customer interactions.
- Executed cash management processes for accurate financial handling.
- Enhanced merchandising and replenishment strategies to ensure optimal stock availability and meet customer demand.
- Optimized back of house operations to facilitate smoother overall workflow.
Part-Time Manager
Hibbett Sports
2022.11 - 2023.06
- Oversaw back-of-house operations to optimize efficiency and productivity.
- Delivered high-quality customer service to support client needs.
- Monitored KPIs to assess performance metrics and identify areas for enhancement.
- Developed structured training initiatives to support employee development and skill advancement.
- Executed onboarding processes for new hires, including I-9 verification and direct deposit arrangements.
- Led orientation sessions to familiarize new employees with policies and procedures.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies.
Sales Associate
Nike
2022.05 - 2022.11
- Provided exceptional customer service, resulting in increased client satisfaction.
- Coordinated online fulfillment activities to improve order processing speed.
- Maintained accurate financial records through effective cash handling management.
- Streamlined back-of-house processes to enhance operational efficiency.
Assistant Manager
Foot Locker
McAllen, Texas
2022.01 - 2022.04
- Monitored KPIs to evaluate operational performance and identify areas for improvement.
- Enhanced customer service protocols to improve client satisfaction.
- Oversaw back-of-house operations to enhance workflow and service delivery.
- Facilitated employee development initiatives to promote growth.
- Conducted onboarding for new employees, including I-9 verification and direct deposit setup.
- Led orientations to acclimate new hires to company culture.
- Executed inventory audits to ensure accuracy and uphold accountability standards.
Education
Bachelor’s Degree - Psychology
University of Texas Rio Grande Valley
Edinburg2023-07
Associate of Science - Interdisciplinary
SOUTH TEXAS COLLEGE
McAllen, TX2020-12
Skills
- Decision-making skills
- Leadership qualities
- Reliable and dependable
- Willingness to learn
- ADP and Kronos proficiency
- Recruitment strategies
- Collaborative team player
- Ability to drive impact
- Expertise in merchandising
- Development of talent
- Tracking KPIs effectively
- Training employees
- Visual merchandising techniques
- Management of cash flow
- Customer relationship strategies
- Forecasting sales
Timeline
Store Supervisor
Under Armour
2024.01 - Current
Sales Lead
Under Armour
2023.09 - 2023.12
Part-Time Manager
Hibbett Sports
2022.11 - 2023.06
Sales Associate
Nike
2022.05 - 2022.11
Assistant Manager
Foot Locker
2022.01 - 2022.04
Bachelor’s Degree - Psychology
University of Texas Rio Grande Valley
Associate of Science - Interdisciplinary
SOUTH TEXAS COLLEGE