Summary
Overview
Work History
Education
Skills
Timeline
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Juan Gomez

Juan Gomez

Store Manager
Fairfield,CT

Summary

Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 5-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

EBay Online Seller

Self Employed
Fairfield, CT
04.2019 - Current
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Utilized analytic tools to optimize product listings and improve customer experience.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Created clear, precise and properly detailed product and service information on company website.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Created promotional campaigns to boost sales and drive customer loyalty.

Store Manager

Rite Aid
Ridgefield, CT
03.2007 - 03.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Bachelor Of General Studies - Film And Video Production

Sacred Heart University
Fairfield, CT
08.2015 - 06.2018

Skills

EBay

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Timeline

EBay Online Seller

Self Employed
04.2019 - Current

Bachelor Of General Studies - Film And Video Production

Sacred Heart University
08.2015 - 06.2018

Store Manager

Rite Aid
03.2007 - 03.2019

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Juan GomezStore Manager