Juan Gomez

Experienced in fraud prevention/detection in a financial services environment.

Experience in bank operations, fraudulent review, and regulations and transactions such as, wire

transfers, online banking, Zelle, external transfers and ACH, card base transactions, and remote/mobile

deposit)

Strong attention to detail and high concern for data privacy and accuracy.

Experienced with Deposit and Credit Card Servicing Operations

Strong analytical and research experience with using internet investigative resources with different

systems

Ability to exercise a high level of independent judgement

Inbound and outbound calls in a fast paced, high demand, Call Center environment Experience in fraud prevention/detection in a financial services environment. Experience in bank operations, fraudulent review and regulations. Experience with deposits and credit card servicing operations.

Inbound and outbound calls assisting members with Moderately complex quotes, binding new business, ratings, issuing polices billing, payments, underwriting, for all lines of business.

Inbound and outbound calls in a fast paced, high demand, Call Center environment. Research, review and analyze account activity and claims. Resolve moderately complex issues directly with clients, or third parties Navigate multiple. processing systems Direct the verification and investigation process. Identified patterns, and trends and may analyze findings to determine extent of suspicious or unusual activity and level of high-risk Accounts. Review and analyze Fraud. applications and account take overs