Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Gomez

San Antonio,TX

Summary

Dynamic Fraud Prevention and Detection Specialist with extensive experience at USAA, excelling in analytical thinking and expert problem-solving. Proven track record in identifying suspicious activities and enhancing data privacy measures. Adept at managing customer relations and documentation, ensuring compliance in high-pressure environments. Committed to safeguarding financial transactions and improving operational efficiency

Overview

6
6
years of professional experience

Work History

Bank Disputes Specialist II

USAA Federal Savings Bank
06.2025 - Current
  • knowledge of bank operations, fraudulent review, and regulations that relate to funds availability , check kitting and check fraud.
  • Knowledge of federal laws, rules, and regulations to include Reg CC , REG E.
  • Experience working with Fraud Case Management Tool systems.
  • Posses multi product, system and or process knowledge and effectively use it to prevent , detect and mitigate fraudulent activity across multiple products and services.
  • Analyze claims, review evidence, and communicate with involved parties to reach fair resolution.
  • Work independently and collaboratively and possess a solid understanding of dispute resolution methods and relevant regulations .

Fraud Prevention and Detection Specialist II

USAA Federal Savings Bank
07.2024 - 06.2025
  • Working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud
  • Knowledge of federal laws, rules, and regulations to include Reg CC, Reg E
  • Experience working with Fraud Case Management Tools/Systems/
  • Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
  • Effectively completes QAs that require alert financial corrections.
  • Effectively completes financial triage corrections that are needed.

Fraud Detection Contact Call Center

USAA Federal Savings Bank
12.2022 - 06.2024
  • Inbound and outbound calls in a fast paced, high demand, Call Center environment
  • Experience in bank operations, fraudulent review and regulations
  • Experience in fraud prevention/detection in a financial services environment

Insurance Sales Professional

USAA Federal Savings Bank
10.2020 - 12.2022
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Fraud Operations Specialist

Citibank
01.2020 - 10.2020
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.

Education

GED -

Sam Houston High School
San Antonio, TX

Skills

  • Case analysis Expert problem solving
  • Policy interpretation Customer relations
  • Analytical thinking

Timeline

Bank Disputes Specialist II

USAA Federal Savings Bank
06.2025 - Current

Fraud Prevention and Detection Specialist II

USAA Federal Savings Bank
07.2024 - 06.2025

Fraud Detection Contact Call Center

USAA Federal Savings Bank
12.2022 - 06.2024

Insurance Sales Professional

USAA Federal Savings Bank
10.2020 - 12.2022

Fraud Operations Specialist

Citibank
01.2020 - 10.2020

GED -

Sam Houston High School

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