Maria Lopez Garcia
Hesperia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tamayo Produce
09.2016 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Assistant
Dollar Tree Stores
10.2015 - 08.2016
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Dispatcher
Nasa Services
10.2014 - 09.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Juice Connection
12.2013 - 05.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Siemens Healthcare Diagnostics
05.2003 - 05.2010
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Centennial High School
Los Angeles 06-2002
Skills
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Paperwork processing
- Order processing
- Team development
- Documentation
- Filing
- Order fulfillment
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Tamayo Produce
09.2016 - 09.2018
Cashier Assistant
Dollar Tree Stores
10.2015 - 08.2016
Dispatcher
Nasa Services
10.2014 - 09.2015
Customer Service Representative
Juice Connection
12.2013 - 05.2014
Customer Service Representative
Siemens Healthcare Diagnostics
05.2003 - 05.2010
High School Diploma -
Centennial High School
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