Juan Gonzalez
Antioch,United States
Summary
Detail-oriented Manager with 13 years of management experience. Expert in Automotive Parts industry protocols with proven history of leading shifts with excellent guidance and employee leadership, committed to punctuality, organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
Brentwood, CA
07.2008 - Current
- Performed statistical operations to improve operations and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and increasing sales by 15%.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
City Maintenance Worker
City Of Pittsburg, CA
Pittsburg, CA
02.2011 - 10.2016
- Supervised maintenance functions, working collaboratively with sanitation crews on different predetermined City areas.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications
- Increased supplies use effectiveness
- Created maintenance schedules for lawn mower equipment resulting in 25% increase in equipment life.
Education
Bachelor of Computer Science - Computer System Administration
Universidad Del Valle De Atemajac
Guadalajara Jalisco MEX08.1993
Skills
- Decision Making
- Quality Assurance
- Policy Development and Enforcement
- Staff Scheduling
- Mathematical Calculation and Reasoning
- Customer Service Management
- Administrative Management
- Team Leadership
- Focus and Follow-Through
- Multitasking and Prioritization
- Inventory Tracking and Management
Certification
ASE Certification - Parts Specialist -
Parts Expert Certification
Languages
Spanish
Native or Bilingual
Timeline
City Maintenance Worker
City Of Pittsburg, CA
02.2011 - 10.2016
Store Manager
AutoZone
07.2008 - Current
Bachelor of Computer Science - Computer System Administration
Universidad Del Valle De Atemajac
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