Juan Gonzalez
Phoenix,AZ
Summary
Proven leader in high-pressure environments, I enhanced customer satisfaction and team efficiency at Chino Bandido by mastering multitasking and fostering collaboration. Skilled in cooking and customer service, I consistently delivered quality dishes and resolved complaints, boosting repeat business without compromising safety or presentation standards.
Overview
9
9
years of professional experience
Work History
Cook/Shift Lead Manager
Chino Bandido
04.2015 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Service Manager
Salad And Go
05.2020 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Line Cook
Wildflower Bread Company
08.2017 - 03.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
GUHSD Online Learning Academy
05.2015
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Hospitality and service industry background
- Performance Improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
Salad And Go
05.2020 - 04.2023
Line Cook
Wildflower Bread Company
08.2017 - 03.2018
Cook/Shift Lead Manager
Chino Bandido
04.2015 - 03.2024
High School Diploma -
GUHSD Online Learning Academy
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