Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Gonzalez

Riverside,CA

Overview

6
6
years of professional experience

Work History

Team Trainer

Taco Bell
Corona, CA
01.2024 - Current
  • Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Managed employees as the manager in charge.
  • Actively listened to customers, handled concerns quickly and de-escalated major issues.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Service and Food Champion

Taco Bell
Corona, CA
10.2022 - Current
  • Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
  • Prepared high-quality food items, adhering to company recipes and presentation standards.
  • Reduced order processing time through effective multitasking and prioritization of tasks.
  • Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Temp Worker

Pitney Bowes Presort Services
Corona , CA
12.2021 - 03.2022
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.

Temp Worker

Komar Distribution Services
Riverside, CA
09.2018 - 02.2019
  • Performed inventory control, such as counting and stocking merchandise.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

Bachelor of Arts - Psychology

Cal State University Fullerton
Fullerton, CA
05.2025

Associate of Arts - Psychology

Riverside City College
Riverside, CA
06.2023

High School Diploma -

Norte Vista High School
Riverside, CA
06.2018

Skills

  • Assembly and Production
  • Cross-training abilities
  • Processing payments
  • Team leadership and supervision
  • Organization and Categorization
  • Motivated Team Player
  • New Employee Training
  • Customer service expertise

Languages

English
Spanish

Timeline

Team Trainer

Taco Bell
01.2024 - Current

Service and Food Champion

Taco Bell
10.2022 - Current

Temp Worker

Pitney Bowes Presort Services
12.2021 - 03.2022

Temp Worker

Komar Distribution Services
09.2018 - 02.2019

Bachelor of Arts - Psychology

Cal State University Fullerton

Associate of Arts - Psychology

Riverside City College

High School Diploma -

Norte Vista High School
Juan Gonzalez