Juan Gonzalez
Riverside,CA
Overview
6
6
years of professional experience
Work History
Team Trainer
Taco Bell
Corona, CA
01.2024 - Current
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
- Trained other employees in customer service, food safety, and performance requirements.
- Managed employees as the manager in charge.
- Actively listened to customers, handled concerns quickly and de-escalated major issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service and Food Champion
Taco Bell
Corona, CA
10.2022 - Current
- Enhanced customer satisfaction by providing efficient and courteous service at the counter and drive-thru window.
- Prepared high-quality food items, adhering to company recipes and presentation standards.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Temp Worker
Pitney Bowes Presort Services
Corona , CA
12.2021 - 03.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Temp Worker
Komar Distribution Services
Riverside, CA
09.2018 - 02.2019
- Performed inventory control, such as counting and stocking merchandise.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Consistently lifted materials weighing as much as 50+ pounds.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Bachelor of Arts - Psychology
Cal State University Fullerton
Fullerton, CA05.2025
Associate of Arts - Psychology
Riverside City College
Riverside, CA06.2023
High School Diploma -
Norte Vista High School
Riverside, CA06.2018
Skills
- Assembly and Production
- Cross-training abilities
- Processing payments
- Team leadership and supervision
- Organization and Categorization
- Motivated Team Player
- New Employee Training
- Customer service expertise
Languages
English
Spanish
Timeline
Team Trainer
Taco Bell
01.2024 - Current
Service and Food Champion
Taco Bell
10.2022 - Current
Temp Worker
Pitney Bowes Presort Services
12.2021 - 03.2022
Temp Worker
Komar Distribution Services
09.2018 - 02.2019
Bachelor of Arts - Psychology
Cal State University Fullerton
Associate of Arts - Psychology
Riverside City College
High School Diploma -
Norte Vista High School