Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Gonzalez

Summary

Accomplished self employed chauffeur with a proven track record at Top Dog Express, ensuring 100% on-time arrivals. Expert in route planning and defensive driving, I enhanced customer satisfaction by 25% through exceptional service and effective problem-solving. Committed to maintaining vehicle safety and providing a seamless travel experience for high-profile clients.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Self Employed Personal Chauffer

Top Dog Express, LLC
08.2023 - Current
  • Safely transported VIPs to 150+ events
  • Reduced travel time by 20% using optimized routes
  • Maintained vehicle cleanliness and schedules meticulously
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
  • Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
  • Calculated bills, issued receipts and accepted payments.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
  • Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
  • Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
  • Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
  • Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
  • Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards.
  • Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
  • Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
  • Participated in ongoing training sessions for defensive driving techniques, staying current on best practices for maximizing passenger security.
  • Operated party vehicles, buses and town cars.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Communicated with passengers regarding estimated time of arrival.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Followed designated routes and schedules while operating vehicles.
  • Responded with ease to sudden changes in routes and schedules.
  • Delivered passengers to destinations safely and on time.

Personal Car Driver

Uber And Lyft
01.2019 - 08.2023
  • Upheld company policies and procedures at all times while representing the organization positively as its primary point of contact for passengers.
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Contributed to the overall success of the company by collaborating effectively with team members and management staff alike.
  • Stayed informed on industry trends and best practices to continuously improve performance as a personal car driver.
  • Maintained a clean and comfortable vehicle, creating a pleasant driving experience for clients.
  • Performed routine vehicle inspections to guarantee optimal performance and detect any potential issues early on.
  • Reduced fuel costs by implementing fuel-efficient driving techniques and regular vehicle maintenance checks.
  • Managed expenses prudently, tracking receipts for tolls, parking fees, or other incurred charges during assignments.
  • Navigated through various routes effectively using GPS technology and personal knowledge of local areas.
  • Improved route efficiency by regularly updating knowledge on road closures, construction projects, or other factors affecting travel time or distance between locations.
  • Handled confidential information discreetly while transporting high-profile clients to their destinations.
  • Resolved conflicts professionally when faced with challenging situations involving traffic or scheduling delays, maintaining a calm demeanor throughout the entire process.
  • Coordinated closely with clients to accommodate special requests, demonstrating flexibility and adaptability in meeting their needs.
  • Ensured passenger safety by strictly adhering to traffic rules and regulations.
  • Assisted passengers with luggage, opening doors, and providing any necessary support during their journey.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Bachelor of Science - Transportation Engineering

Manhattan College
Bronx, NY
05-1985

Skills

  • Defensive driving
  • Navigation proficiency
  • Customer service
  • Vehicle safety
  • Route planning
  • Fleet management
  • Time management
  • Problem-solving

Certification

  • Defensive Driving Certification - National Safety Council
  • Advanced Navigation Training - American Safety Institute

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Self Employed Personal Chauffer

Top Dog Express, LLC
08.2023 - Current

Personal Car Driver

Uber And Lyft
01.2019 - 08.2023

Bachelor of Science - Transportation Engineering

Manhattan College

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