Juan Gonzalez
Channelview
Summary
Accomplished Operations Manager at Blue Ox Moving and Storage, adept in streamlining processes and enhancing team performance. Leveraged problem-solving and leadership skills to boost order accuracy by 20%. Proficient in Excel, with a strong focus on customer satisfaction and staff development. Skilled in policy implementation and resource optimization.
Overview
11
11
years of professional experience
Work History
Operations Manager
Blue Ox Moving and Storage
08.2014 - Current
- Streamlined inventory management processes to improve order accuracy and efficiency.
- Managed daily operations to maximize resource utilization.
- Implemented training programs for staff, enhancing skill levels and operational performance.
- Developed schedules and workflows to maximize productivity across all departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Experience in Excel and Outlook
- Experience in creating SOP for policy and procedures
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Staff training
- Staff management
- Policies and procedures implementation
- Staff development
- Employee motivation
- Schedule management
- Budget development and management
- Forklift experience and certification
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Blue Ox Moving and Storage
08.2014 - Current