Juan Gorgoy
Lakeland,FL
Summary
Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
26
26
years of professional experience
Work History
Sales Agent
Jenkins Nissan
Lakeland, Florida
06.2024 - Current
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Generated monthly reports summarizing sales activities from previous month.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Researched competitive pricing strategies for new car models in order to stay competitive within the market.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Inspected returned vehicles for damage or excessive wear before resale.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
- Negotiated with customers to close sales at agreed upon prices.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Compiled data related to sales figures, customer feedback and other relevant information for management review.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Maintained up-to-date knowledge of new models, features and accessories.
- Developed an understanding of customer's interests by asking qualifying questions.
- Organized promotional materials for display in showroom areas or other designated locations.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
Sales/Facility Supervisor
City Furniture
Plant City, FL
08.2022 - 06.2024
- Outlet sales agent but also showroom sales agent, we basically sales furnitures, mattress and service to provide the customer the best service possible in the market
- Supported the sales team in developing strategies to increase sales revenue.
- Worked closely with sales team members to create effective sales collateral.
- Developed sales targets.
- Tracked progress of sales goals and objectives related to telephone sales performance.
Hospital Housekeeper Supervisor
Lakeland Regional Hospital
Lakeland, Florida
02.2022 - 07.2022
- Maintained a neat appearance of all work areas throughout the day.
- Kept inventory of cleaning supplies needed for restocking shelves.
- Complied with all health regulations concerning sanitation and cleanliness.
- Reported any damages or repairs needed immediately to supervisor.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Provided excellent customer service when interacting with patients or visitors.
- Adhered to all hospital policies regarding security protocol for staff members.
- Participated in mandatory training sessions on new products or processes.
- Performs daily inspection to all surgical rooms
Executive Director
Holiday Inn Express
Brandon, FL
12.2016 - 01.2022
- I am in charge of the kitchen, housekeeping and laundry department
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Assisted in developing budgets for each departmental unit within the organization.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Implemented quality metrics to track business needs and lead diverse projects.
Public Areas Supervisor
Hyatt Regency Orlando
Orlando, FL
01.2015 - 12.2016
- I am in charge of all public areas employees, we take care of both towers, convention area, pools and outside areas
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed and supervised team of 8 employees in daily operations.
Supervisor
Signature at MGM Resorts International
Las Vegas, NV
01.2010 - 01.2015
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 25 employees in daily operations.
Manager
Westin Hotel
Las Vegas, NV
01.2006 - 01.2010
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Front Desk Receptionist
Iberojet Cruise Line
Venice, Venice Italy
07.2004 - 01.2006
- Responded to customer inquiries via phone, email, and in person.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled sensitive information in a confidential manner.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Receptionist
Trip Hotel Coyo Coco
Cayo COCO, Ciego De Avila
06.1998 - 06.2004
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
College
Enrique varona
Skills
- Work Order Management
- Facility Management
- Inventory Stocking
- Work Orders
- Special projects
Timeline
Sales Agent
Jenkins Nissan
06.2024 - Current
Sales/Facility Supervisor
City Furniture
08.2022 - 06.2024
Hospital Housekeeper Supervisor
Lakeland Regional Hospital
02.2022 - 07.2022
Executive Director
Holiday Inn Express
12.2016 - 01.2022
Public Areas Supervisor
Hyatt Regency Orlando
01.2015 - 12.2016
Supervisor
Signature at MGM Resorts International
01.2010 - 01.2015
Manager
Westin Hotel
01.2006 - 01.2010
Front Desk Receptionist
Iberojet Cruise Line
07.2004 - 01.2006
Front Desk Receptionist
Trip Hotel Coyo Coco
06.1998 - 06.2004
College
Enrique varona
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