Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Grajales

Scotch Plains,NJ

Summary

Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in [Type] environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Organized Dining Room Attendant offering 5 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.

Overview

3
3
years of professional experience

Work History

Busser

Millers Ale House Bar And Grill
02.2023 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.

Take Out

Millers Ale House Bar And Grill
02.2023 - Current
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.
  • Distributed food to waiters and waitresses to serve to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Hostess

Millers Ale House Bar And Grill
02.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.

Salad Bar Attendant

Barths Market
09.2020 - 02.2023
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Placed clean plates and utensils at beginning of salad bar for patron self-service.
  • Cleaned up spilled food and condiments to keep buffet area well-maintained.
  • Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.


Cashier Assistant

Barths Market
09.2020 - 02.2023
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.

Butcher Assistant

Barths Market
09.2020 - 02.2023
  • Ground, cut and arranged various meat products for sale.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Followed strict food safety protocol as outlined by New Jersey food handling guidelines.

Fish Cutter

Barths Market
09.2020 - 02.2023
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Opened and removed raw materials.
  • Discarded defective matters into waste.

Education

High School Diploma -

Scotch Plains-Fanwood High School
Scotch Plains, NJ
06.2023

Skills

  • Table Bussing
  • Beverage Service
  • Guest Relations
  • Quality Assurance
  • Food Running
  • Turning Tables
  • Team Collaboration
  • Mentoring
  • Cleaning Procedures
  • Time Management
  • Training and Coaching
  • Conflict Resolution
  • Customer Service
  • Decision Making
  • Positive Attitude
  • Physical Stamina
  • Cleaning
  • Cash Register Operation
  • Payment Processing
  • Employee Training
  • Table Setting
  • Kitchen Communication
  • Relationship Building
  • Problem Solving
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Busser

Millers Ale House Bar And Grill
02.2023 - Current

Take Out

Millers Ale House Bar And Grill
02.2023 - Current

Hostess

Millers Ale House Bar And Grill
02.2023 - Current

Salad Bar Attendant

Barths Market
09.2020 - 02.2023

Cashier Assistant

Barths Market
09.2020 - 02.2023

Butcher Assistant

Barths Market
09.2020 - 02.2023

Fish Cutter

Barths Market
09.2020 - 02.2023

High School Diploma -

Scotch Plains-Fanwood High School
Juan Grajales