JUAN GRAJEDA
San Diego,CA
Summary
Dynamic leader with a proven track record at Avalon Bay, adept in technology proficiency and team management. Excelled in enhancing onboarding processes and sales strategies, significantly improving team performance and customer satisfaction. Skilled in creative thinking and problem-solving, driving growth, and fostering strong interpersonal relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
On Boarding Manager/ Sales Manager
Avalon Bay
San Diego, CA
01.2024 - Current
- Analyzed onboarding process metrics to identify areas for improvement and implement changes.
- Coordinated with human resources to streamline hiring and onboarding processes.
- Promoted a positive company culture from the first day of employment to increase retention.
- Tracked completion of mandatory training and compliance requirements for new employees.
- Created orientation checklist and reviewed with new hires.
- Assessed new hires for compliance with company, state and federal requirements.
- Managed onboarding logistics, including scheduling and resource allocation.
- Created engaging content for onboarding presentations and materials.
Sales Manager
Avalon Bay Communities
01.2011 - Current
- Assist our community manager overseeing AVA Pacific Beach with managing and empowering three leasing associates, coaching them to perform in their role
- Manage pricing to market pricing and help the community achieve a high standard-onboard associates as a Sales Leader with the coaching module
- Supported sales team members to drive growth and development.
- Executed strategic sales plans to expand customer base and revenue.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Conducted market research and reported on competitors.
- Managed daily operations of sales department, including supervision of staff members.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Leasing Agent
Solari Enterprises
01.2009 - 01.2011
- Perform daily leasing task including collecting rent and processing renewals
Education
computer technology
SAN DIEGO CITY COLLEGE
01.2006
Skills
- Creative thinking
- Adaptability
- Decision-making
- Team support
- Problem-solving
- Technology proficiency
- Team management
- Problem-solving aptitude
- Onboarding and orientation
- Staff management
- Interpersonal relations
- Conflict resolution
- Customer relationship management
- Decision-making
- Performance evaluation
- Idea development and brainstorming
- Training and development
- Sales strategies
- Strong leadership
- Performance tracking and evaluation
Activities
- As a current AvalonBay Associate, I have been able to work with several managers and learned different ways of analyzing situations.
- Leasing, I achieved my goals and brought ideas to the table to perform better.
- As a result, I was nominated for the CAA awards and got 1st place for leasing professional of the year.
- As a manager and mentor, I manage our sales associates to achieve and succeed in their roles.
- Help our team understand pricing and overcome an objection dealing with residents and prospects.
- Work closely with both the community manager and maintenance manager and come up with plans for making our community look great and perform at a high standard.
Affiliations
- CAA Leasing Agent of the Year 2013
Languages
English
Professional
Spanish
Professional
Certification
- Computer Technology
Timeline
On Boarding Manager/ Sales Manager
Avalon Bay
01.2024 - Current
Sales Manager
Avalon Bay Communities
01.2011 - Current
Leasing Agent
Solari Enterprises
01.2009 - 01.2011
- Computer Technology
computer technology
SAN DIEGO CITY COLLEGE
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