Juan Guerra
Mill Creek,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Amnesty Floor Monitor
Amazon Robotics
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
ICQA Warehouse Associate
Amazon.in
09.2023 - Current
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Developed process improvements with data-driven analysis of warehouse operations.
- Managed inbound shipments, ensuring accurate recording and storage of products.
- Improved inventory accuracy through regular cycle counts and audits.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
Customer Service Representative
AMAZON
05.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Quality Assurance Specialist
KP COMPANY
02.2023 - 07.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
Jr Supervisor
Zyia Active
03.2021 - 08.2021
- Reduced operational inefficiencies by conducting regular performance reviews and providing constructive feedback to team members.
- Assisted effective delegation of tasks among junior staff members.
- Developed training materials and conducted workshops for new hires, resulting in a smoother onboarding process.
- Implemented innovative problem-solving techniques to address complex challenges faced by the team, leading to more efficient work processes.
Education
Cyber Security Analist - Computational Science
COURSERA
ONLINE09.2024
PRIVATE PILOT AND CABIN CREW - Pilot And Flight Crew
Alpha 552
VENEZUELA03.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Amnesty Floor Monitor
Amazon Robotics
09.2023 - Current
ICQA Warehouse Associate
Amazon.in
09.2023 - Current
Customer Service Representative
AMAZON
05.2023 - 09.2023
Quality Assurance Specialist
KP COMPANY
02.2023 - 07.2023
Jr Supervisor
Zyia Active
03.2021 - 08.2021
Cyber Security Analist - Computational Science
COURSERA
PRIVATE PILOT AND CABIN CREW - Pilot And Flight Crew
Alpha 552