Juan Guerra
Eagle Pass,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Maverick County
02.2022 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service
Spirit Halloween Store
09.2023 - 11.2023
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
Curbside Shopper
HEB Grocery Store
08.2020 - 07.2021
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Representative
Cutco Knives
06.2019 - 08.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TXSkills
- Maintenance understanding
- Relationship Building
- Schedule optimization
- Sales and marketing
- Budgeting
- Verbal and written communication
- Goal Setting
- Team Collaboration
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Spirit Halloween Store
09.2023 - 11.2023
Administrative Assistant
Maverick County
02.2022 - 11.2023
Curbside Shopper
HEB Grocery Store
08.2020 - 07.2021
Sales Representative
Cutco Knives
06.2019 - 08.2019
High School Diploma -
Eagle Pass High School
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