Juan Guerra
Mesquite
Summary
Multi tasker assistant with great ways to ensure to always maintain well organized. Great dynamic leader with proven expertise in store and team management, honed at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, leveraging top-class customer service and problem-solving skills. Demonstrated ability in heavy lifting and maintaining operational excellence across roles, from delivery driving to warehouse coordination. Achieved significant improvements in service delivery and team efficiency.
Hardworking employee enthusiastic about learning customer satisfactions field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
08.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly to result in loyalty and repeat business.
- Trained new and current staff to improve their skills to help improve restaurant service and reach deadlines efficiency
Delivery Driver
Uber Eats
01.2024 - 01.2025
- Delivered packages and foods to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Warehouse Worker
Amazon
07.2024 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Worker
UPS
03.2024 - 04.2024
- Consistently lifted materials weighing as much as 65 pounds
- Loaded, unloaded, and moved material from trucks load, conveyor and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2022
Skills
- Positive attitude and flexibility
- Top Class Customer service
- Valid Driver's license
- Teamwork and collaboration
- Team leadership
- Store management
- Food management experience
- Picking and packing
- Self-motivated and disciplined
- Heavy lifting
- Problem solving
- Communication
Certification
- ServSafe Food Handler's Certification
- Texas Alcoholic Beverage Commission (TABC)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
07.2024 - 08.2024
Warehouse Worker
UPS
03.2024 - 04.2024
Delivery Driver
Uber Eats
01.2024 - 01.2025
Assistant Manager
McDonald's
08.2020 - 08.2024
- ServSafe Food Handler's Certification
- Texas Alcoholic Beverage Commission (TABC)
High School Diploma -
North Mesquite High School
Similar Profiles
Chloe MitchellChloe Mitchell
Crew Coach at Mcdonald'sCrew Coach at Mcdonald's
Micah MillerMicah Miller
Crew Trainer/Receiving Unloader/Apprentice Welder at McDonald'sCrew Trainer/Receiving Unloader/Apprentice Welder at McDonald's
Neishka LaureanoNeishka Laureano
Crew Member at McDonald'sCrew Member at McDonald's