Juan Guerrero
Coral Gables,FLORIDA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Property Management
Self Employed Web
Miami, FLORIDA
10.2019 - Current
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Maintained accurate and updated websites and printed materials.
- Completed documents for outside agencies.
- Welcomed 15 potential tenants weekly.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Updated tenant and unit information to keep current in housing database.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Facilitated tenant paperwork processing and verification.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Built relationships with service vendors and submitted associated billing statements.
- Drafted and monitored budgets for overall maintenance and operations.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Exercised direct supervision over property staff.
Education
Master of Arts - Finance & International Business
Universidad Jorge Tadeo Lozano
Bogota - Colombia06.2000
Skills
- Maintenance & Repair
- Customer Service
- Good Work Ethic
- Planning & Organizing
- Data Management
- Fluent in Spanish
- Reliable & Trustworthy
- Problem Resolution
- Conflict Resolution
- Friendly, Positive Attitude
Languages
English
Professional
Spanish
Full Professional
Timeline
Property Management
Self Employed Web
10.2019 - Current
Master of Arts - Finance & International Business
Universidad Jorge Tadeo Lozano
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