Juan Guerrero
San Diego,CA
Summary
Enthusiastic young man eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of what is expected with workforce communication, customer service, and have received training in a managerial settings. Extremely motivated to learn, grow, and excel in any industry I may venture in. Looking forward to helping your business succeed!
Overview
9
9
years of professional experience
Work History
Flight Dispatcher / Fueling Supervisor
Menzies Aviation
04.2019 - Current
- Identify, analyze, resolve, and report hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Supervise daily fueling operations for Southwest Airlines.
- Conduct training and management processes to improve operations.
- Maintain regular contact with clients and identify opportunities to deliver added value to client relationships. (SWA & other airlines)
- Establish and maintain productive working relationships with staff to resolve operational difficulties and to promote a collaborative approach to customer service.
- Develop plans to monitor standard process adherence.
- Manage a team of 4-5 employees to provide efficient workflow with daily operations.
Concierge
Coronado Shores Condominium Associations
04.2021 - 12.2023
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Maintained energy and enthusiasm in fast-paced environment.
Inventory Specialist
Northside Imports Inc.
08.2020 - 02.2021
- Worked extensively with Sales/Inventory program "Reflections" which is similar to various sales/inventory programs in the automotive industry.
- Extremely knowledgeable with European automotive parts/mechanics.
- Checked prices and calculated totals for accurate invoice processing.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Addressed customer complaints and requests by resolution or escalation.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated, collected and maintained vendor and organizational records.
Canvasser
Pacific Homeworks Inc.
02.2019 - 03.2019
- Obtained updated contact information from all clients and verified data for accuracy.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Applied company knowledge to promote products & increase sales.
- Assisted customers with confidence, assertiveness, and friendly service.
- Handled customer information with confidentiality.
- Collaborated with team members to strategize effective canvassing routes.
Lot Porter
Jaguar Land Rover Carlsbad
01.2019 - 02.2019
- Maintained physical appearance of lot to attract customers to business.
- Enhanced intake process by greeting and assisting customers promptly.
- Moved cars around the lot to ensure space efficiency.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved cars according to customer needs.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Improved quality processes for increased efficiency and effectiveness. (Received managerial recommendation)
- Ran customer shuttle pick ups, dealer trades, & vehicle delivery.
Lot Porter
Jaguar San Diego
09.2017 - 12.2018
- Parked and retrieved cars according to customer needs.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Reviewed driver IDs before allowing entrance parking area or drive vehicles.
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Moved cars around the lot to increase space efficiency.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Maintained physical appearance of lot to attract customers to business.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Some College (No Degree) - Accounting And Business Management
San Diego Mesa College
San Diego, CAHigh School Diploma -
James Madison High School
San Diego, CA06-2016
Skills
- Radar usage
- Safety protocols
- Composure under high pressure
- Problem resolution
- Schedule coordination
- Bilingual Spanish/English
- Time management
- Organization
- Call prioritization
Timeline
Concierge
Coronado Shores Condominium Associations
04.2021 - 12.2023
Inventory Specialist
Northside Imports Inc.
08.2020 - 02.2021
Flight Dispatcher / Fueling Supervisor
Menzies Aviation
04.2019 - Current
Canvasser
Pacific Homeworks Inc.
02.2019 - 03.2019
Lot Porter
Jaguar Land Rover Carlsbad
01.2019 - 02.2019
Lot Porter
Jaguar San Diego
09.2017 - 12.2018
Some College (No Degree) - Accounting And Business Management
San Diego Mesa College
High School Diploma -
James Madison High School