Juan Guerrero Llanas
Fort Worth,Texas
Summary
Proven leader in sales and customer service, adept at solution selling and problem-solving, with a track record of increasing sales revenue and customer retention. Fluent in Spanish, excels in CRM systems, and skilled in upselling strategies. Demonstrates a commitment to excellence and a drive for achieving results through effective team collaboration and innovative sales presentations.
Overview
21
21
years of professional experience
Work History
Pro Sales Specialist
Lowe's
03.2022 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Leveraged social media platforms for lead generation activities, expanding our reach into untapped markets.
Lumber Sales Associate
Lowe's
03.2016 - 02.2022
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Organized storage spaces for easy use and error-free inventory tracking.
- Coordinated delivery schedules with logistics teams to ensure timely arrival of customer orders.
- Promoted company loyalty programs to customers, resulting in higher enrollment rates and long-term client retention.
Lead Kitchen Supervisor
Riskys Bar-B-Q
02.2011 - 10.2022
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Assisted in budgeting tasks such as forecasting sales trends, tracking expenses, and identifying cost-saving opportunities.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
- Collaborated with the executive chef to develop new menu items that catered to diverse customer preferences and dietary needs.
- Upheld high standards of food presentation by guiding staff on proper plating techniques and visual aesthetics, positively impacting customer experience.
- Ensured consistent quality of dishes served by conducting regular taste tests and adjusting recipes as needed for optimal flavor profiles.
- Contributed toward revenue growth by participating in promotional events such as tasting dinners or seasonal menu launches designed to attract new customers to the establishment.
- Evaluated vendor relationships to ensure the highest quality of ingredients at competitive prices, supporting menu offerings that met both culinary standards and budget constraints.
- Streamlined communication between kitchen and front-of-house teams, resulting in improved service times and increased customer satisfaction ratings.
- Reduced food waste through diligent inventory management and careful portion control practices.
- Enhanced team productivity by providing comprehensive training on proper food handling, safety procedures, and equipment usage.
Kitchen Manager
Movie Tavern
02.2006 - 11.2010
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Line Cook
Owen's Family Restaurant
09.2003 - 01.2006
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06.2004
Skills
- Sales Presentations
- Value Proposition Development
- Solution selling
- Objection handling
- Fluent Bilingualism
- Problem-Solving
- Spanish translation
- Customer Support
- Payment Processing
- Document Translation
- Upselling strategies
- Payment Collection
- CRM Systems
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales by completing customer service with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Specialist
Lowe's
03.2022 - 04.2024
Lumber Sales Associate
Lowe's
03.2016 - 02.2022
Lead Kitchen Supervisor
Riskys Bar-B-Q
02.2011 - 10.2022
Kitchen Manager
Movie Tavern
02.2006 - 11.2010
Line Cook
Owen's Family Restaurant
09.2003 - 01.2006
High School Diploma -
Eastern Hills High School